Technical Project Manager, Client Onboarding

As a Technical Project Manager, Client Onboarding, you’ll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple customer security teams. You’ll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future. 

 What You'll Do as a Technical Project Manager, Client Onboarding: 

• Expertly consult with clients on Recorded Future’s onboarding best practices, become a trusted partner
• Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
• Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
• Use your understanding of the clients’ cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients’ utilization of Recorded Future and integrations
• Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
• Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
• Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
• Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track
• Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 70%)

What you’ll bring to the Technical Project Manager, Client Onboarding role:

• BS degree or 4 years of relevant work experience required
• Cyber/Information Security Fundamentals
• Certifications:
• Security+ (Strongly recommended)
• PMP (Recommended)
• Certified Analyst Lab (CAL) (required within the first 6 months)

• Manage standard and/or premium accounts 
• Demonstrated understanding of Project Management processes, strategies, and methods
• Develop project execution strategy and timeline
• Proficiency in client workflow discovery across all types of client team functions
• Superb communication skills with an ability to convey complex concepts to all levels of personnel 

Experience:  

• 2+ years of work experience in Cyber/Information Security and/or Threat Intelligence
• Product Implementation, Saas, and Customer Success experience
• Extensive experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles

Requirements:

• US-based, and ability to work from our Arlington, VA or Somerville, MA office

Last updated on Aug 20, 2024