The ideal candidate is passionate for the hospitality business. He / She is service oriented, passionate and willing to grow professionally. He / She presents himself/herself professionally and loves to be in contact with our Guests.
Main duties & responsibilities:
- Deal with all Front Office operations (check in – check out – escorting - cashier operations) according to company policies, procedures and compliance with our code of conduct;
- Able to provide information/reservations about activities, etc;
- Coordinate Porters, Drivers and Security Staff according to Guest needs and company procedures;
- Process the closing/reopening operations of the day of the hotel, supervising the closure of all the outlets (restaurants, bars, spa, boutiques, etc.);
- Process of the daily reports to the administration and other main departments of the hotel;
- Assist our Guests with all the room service requests with the cooperation of bar/restaurants staff, and porters and security staff, when available.
- Handle emergencies according to the procedures.
Reports to Front Office Manager
Competencies required
- Effective communication: Communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding.
- Emotional intelligence: Shows the ability to be aware of control and express ones emotions and to handle interpersonal relationships. Demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.
- Collaboration: Exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. Is willing to continuously develop him/ herself.
- Drive results: Demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Demonstrate a sense of urgency and take ownership of one’s tasks and responsibilities.
- Adaptability: Accept change and participate in new programs and processes. Is willing to learn new skills and keep up to date with developments in the department. Identifies when a different approach is needed an offers a solution. Deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm in pressurised situations.
- Global perspective: Is curious and respectful of all cultures and looks to learn from them. Treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with local communities.
Requirements
We require:
- Previous work experience in the same position;
- Fluent in English and Italian. A third language preferred;
- Strong interpersonal and communication skills;
- Good knowledge of the Region and products;
- Knowledge of hotel management software such as Scrigno or others, Microsoft Office , Excel , etc;
- References.
Benefits
We offer:
- Seasonal Labour contract according to C.C.N.L. Settore Turismo - (season 2024)
- Lodging for non residents
- Learning & development activities
- Career opportunities within our Hotels cluster
•
Last updated on Apr 14, 2022