Community Health Worker - Bilingual

This position is in Novato, CA - Full-time

ABOUT US

Aliados Health (AH) is a network comprised of a 17-member community health centers with sites in Contra Costa, Marin, Napa, Solano, Sonoma, and Yolo counties. Formed in 1994, our mission is to improve access to, and the quality of care provided, for underserved and uninsured people. AH’s major focus is to strengthen the capacity of member health centers to act as a regional network of comprehensive primary care that provides access to consistently high-quality clinical care through support in Policy, Populations Health, Health Informatics, and Access and Equity.

Additionally, AH serves as a HRSA designated Health Center Controlled Network, which serves an expanded region in Northern California across a 13county region: Marin, Mendocino, Napa, Nevada, Placer, Santa Clara, San Francisco, Shasta, Sierra, Siskiyou, Solano, Sonoma, and Yolo through projects in Health Information Technology, Analytics and Health Equity.

POSITION SUMMARY

Reporting to the Director of Transformation Initiatives at Aliados Health and stationed at a member health center, full-time in Marin County, CA with support and oversight from site staff at this location, the Community Health Worker is responsible for building rapport with patients and providing culturally responsive care to support patients in accessing a variety of health and social service needs.

The Community Health Worker will be responsible for screening patients for healthcare and social service needs (including needs regarding routine healthcare visits), meeting with patients based on an established schedule, providing health navigation and health education services, and documenting encounters in the patient’s electronic medical record.

The successful candidate will be excellent at connecting with members of the community, compassionate and patient, outgoing, possess a self- starting work ethic, and a strong commitment to community health and well-being of every member of our community, including, specifically, those within immigrant and newcomer populations. Ideally, the candidate is from or has a strong knowledge of the community they are serving.

ESSENTIAL DUTIES:

· Meet 1:1 with patients to screen for health and social service needs, identify gaps in healthcare, and connect patients with the appropriate resources

· Collaborate with the clinical care team to discuss patient needs and coordinate support

· Provide health education on topics related to lactation, pediatric care, preventative care, and other subjects to be determined

· Help reduce linguistic and cultural barriers to care

· Provide support for newcomers about services relevant to their needs

· Guide patients through processes of accessing health and social services, providing follow up as needed.

· Help patients with registration paperwork and social service applications as needed.

· Document interactions with patients in their Electronic Medical Record

· Meet with the care team, site supervisors, and Aliados Health supervisor on a regular basis, TBD

· Participate in CHW networking peer groups

· May perform other duties as assigned from time to time.

Supervisory Responsibilities

· None

Experience/Education

• High school graduate or GED are required.
• Bilingual in English and Spanish or Mayan is required.
• Community Health Worker certification (through a program that has at least 80 hours in training on the CHW core competencies), or the ability to become certified within 6 months of being in the position.
• If not a certified CHW, applicants should have at least 1 year of previous experience working in the healthcare or social service field
• Working knowledge of local health and social service systems, preferably through lived experience
• Must be at least 21 years of age.
• Valid California driver’s license and automobile insurance policy.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to relate to community members in a compassionate and nonjudgmental manner. Experience with motivational interviewing is a plus.
• Able to support individuals in meeting their goals.
• Proactive and a self-starter
• Able to support individuals and families dealing with hardship and trauma with both compassion and appropriate professional boundaries.
• Resourceful in navigating health and social service systems
• Electronic Health Record experience and/or the ability to learn new technology quickly
• Working knowledge of Social Drivers of Health and how this can impact people’s health outcomes
• Working knowledge of the scope of practice of a Community Health Worker
• Working knowledge of Medi-Cal, state and local health coverage programs, and managed care
• Familiarity with local social services and community resources.
• Interest in serving underserved populations (e.g., low-income, minority, immigrant populations)
• Comfortable use of computer for documentation, communication, and organizing work.
• Excellent written and verbal communication skills.
• Commitment to represent Aliados Health with professionalism.

Physical Demands

· While performing the duties of this job, the employee is regularly required to sit, stand, carry, drive, speak, keyboard, and hear. The employee is occasionally required to walk, use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Work Environment

· The work environment may be busy, distracting, and noisy. Travel to community health centers and other community locations is required.

Last updated on Jan 7, 2025