The Property Manager of the West Los Angeles Region is responsible for the overall profit, performance and operations of assigned properties which include The Grove and Waterside, Marina del Rey. This position assumes a key leadership role responsible for providing strategic management direction of the property, overseeing all facets of the operation including but not limited to center merchandising, tenant relations, financial planning, contract management, and community involvement, ensuring operational excellence across all departments and financial performance.
ESSENTIAL FUNCTIONS:
- Develop an annual business plan and operating/capital budgets to meet property needs and exceed NOI goals.
- Manage property financials including budgeting, reforecasting and accounts payables/receivables, improving net operating income to keep expenses within budget and revenues surpassing budget to exceed stated NOI and free cash flow goals annually.
- Maximize property profitability through tenant sales, financial management, and cost control.
- Oversee capital expense projects within approved budgets and timelines and maintain an accurate five-year and ten-year CAPEX schedule.
- Enhance data collection and analysis across all disciplines and departments; develop systems to quantify the success of existing initiatives and qualifying new endeavors.
- Strive for all aspects of the business to be quantifiable and measurable to influence decision making, stimulating growth in traffic, revenue, and productivity
- Supervise and facilitate personnel management across all departments involved in property operations, including management, concierge, parking, engineering, concierge and housekeeping.
- Continually encourage team collaboration, motivation, and high-performance standards to achieve personal, professional, and property goals
- Organize and implement training programs for property team member’s talent development including the development and growth of property management team members
- Implement and maintain a MOD schedule to ensure coverage on property at all dates and times of the year
- Collaborate with the Leasing department to strategize five-year and ten-year leasing plans.
- Collaborate with Development and supervisor on long-term asset management plans including repair and maintenance, facility alterations to adapt to business demands, and renovations to existing fixtures, equipment, and infrastructure
- Evaluate property needs, recommend improvements, and drive necessary actions.
- Maintain tenant relationships, handle complaints, lease enforcement, and amendments.
- Maintains a responsive, open line of communication with tenants including handling tenant complaints, lease enforcement, improvements and lease schedules
- Manage contract services, negotiations, renewals, and terminations.
- Direct oversight of all initiatives and employees on property including but not limited to marketing, events and property enhancements
- Partner with Marketing, Brand Partnerships, and Events departments for initiatives driving traffic and sales.
- Foster positive relationships with the local community, law enforcement, and regulatory bodies including but not limited to city officials, governing agencies, local first responders, charitable organizations, local businesses, and chambers of commerce.
- Ensure responsiveness to guest feedback and maintain positive guest relations.
- Additional duties as assigned
MINIMUM REQUIRED QUALIFICATIONS:
- Bachelor’s degree with 5+ years of experience in a similar role.
- Strong business and financial acumen.
- Experience in vendor and third-party management.
- Innate focus on exceptional customer service.
- Effective communication and engagement skills.
- Results-oriented with a strong sense of accountability.
- Ability to operate effectively under pressure.
- Keen attention to detail in all aspects.
- Solution-focused with a strong problem-solving orientation.
- Ability to manage a rotating schedule, responding to property needs.
- Ability to work outdoors for extended periods of time.
- SCHEDULE: This position requires flexibility in work hours and requires participation in the MOD schedule which includes the possibility of working nights, weekends, and holidays to meet the demands of the business. The position also requires remaining responsive and available, including after-hours, to address emergencies as they may arise.
Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.
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Last updated on Dec 23, 2024