<p>David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon. </p><p> </p><p>Position: Customer Support Agent </p><p>Location: Lisbon, Portugal </p><p>Employment type: Full-time<br></p><p> </p><p><strong>DUTIES AND RESPONSIBILITIES: </strong></p><ul> <li>Communicate with customers using various channels (telephone, email and chat) </li> <li>Ensure customer satisfaction and provide professional customer support</li> <li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow</li> <li>Identify the issue the client is facing, troubleshoot and provide the solution</li> <li>Identify when the issue should be re-assigned to another department or more senior representative </li> <li>Collaborate with other specialists to solve or properly close help tickets </li> <li>Document each action taken and categorize cases and possible bugs, so that our engineering team can address them</li> <li>Maintain and update all job-related administrative forms</li> </ul><p> </p><p><strong>REQUIREMENTS: </strong></p><ul> <li>Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level)</li><li>Previous experience in same / similar roles is mandatory</li><li>Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment</li> <li>Possess excellent writing and verbal communication skills to simplify technical language for non-technical users </li> <li>Resourceful and stress-resilient personality that can adapt and remain calm in all situations</li> <li>Ability to meet tight deadlines with minimum supervision and in a timely manner</li> <li>Ability to work independently, while being a team player at the same time. </li> </ul><p> </p><p><strong>OFFER: </strong></p><ul> <li>Excellent remuneration package based on experience, skills and performance</li><li>Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule) </li><li>Life Insurance</li><li>Be part of a dynamic and creative team with a positive and friendly atmosphere<br></li> <li>Guidance and tools to reach your full potential</li> <li>Meal allowance</li> <li>Private health insurance</li> <li>Yearly performance bonus</li> <li>Relocation allowance and assistance in finding accommodation</li> </ul> •
Last updated on Nov 6, 2024