Service Desk

Service Desk Engg-

Skill Set:

·         2-4 years of experience with strong problem solving abilities to provide fast and effective support for clients experiencing basic hardware and software issues.

·         Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.

·         Knowledge of popular operating systems, software applications, and remote connection systems.

·         Good problem-solving skills, and high-level interpersonal skills.

Responsibilities:

Ø  Serving as the first point of contact for customers seeking technical assistance over the phone

Ø  Performing remote troubleshooting through diagnostic techniques and pertinent questions

Ø  Walk the customer through the problem-solving process over phone

Ø  Direct unresolved issues to the next level of support personnel

Ø  Respond to email messages for customers seeking help

Ø  Record events and problems and their resolution in logs

Ø  Follow-up and update customer status and information

Ø  Pass on any feedback or suggestions by customers to the appropriate internal team

Ø  Identify and suggest possible improvements on procedures

Ø  Install, modify, and repair computer software

Ø  Determining the best solution based on the issue and details provided by customers

Job Location- Chennai/Delhi/PAN India

Yrs of Exp-3+Yrs