Browse
Employers / Recruiters

Customer Success Manager - UK

freedompay · 30+ days ago
Negotiable
Full-time
Continue
By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Main Job Responsibilities (including but not limited to)

  • Managing a book of clients focused on hospitality
  • Assess/evaluate client needs through weekly calls and daily email correspondence
  • Ensure client satisfaction through follow-up, responsiveness, and thorough communication
  • Partner with the client to understand their business roadmap and strategy to best apply our solutions for their success
  • Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
  • Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
  • Ability to upsell and cross-sell
  • Ability to work in an entrepreneurial environment in a team and individually
  • Ability to communicate in both Spanish and English
  • Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Recommended Skills and Experience

  •         6+ years in similar role
  • Background in hospitality
  •   Experience with hotel property management or POS system
  •         Bachelor’s degree in business management, administration, technical bachelors or equivalent
  •         Excellent time management skills
  •         Excellent communication skills in both English and Spanish.
  •         Knowledge about computer applications and relevant software preferred
  •   Highly computer literate - the ability to synthesize data into something digestible for clients 
  •         Excellent troubleshooting abilities
  •         Must be highly organized, meticulous with strong attention to detail
  •         Self-starter, initiator, strong organizational, presentation and interpersonal skills a must
  •         Flexibility for travel up to 15%

Useful Skills and Experience

  • Background in Hospitality
  • Experience in the payment technology industry
  • Experience with case management
  • Experience with NetSuite or equivalent (CRM or ERP)
Please provide a cover letter with your resume to apply.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

Last updated on Aug 6, 2024

See more

About the company

More jobs at freedompay

Analyzing

Philadelphia, Pennsylvania

 · 

30+ days ago

London, England

 · 

30+ days ago

Philadelphia, Pennsylvania

 · 

30+ days ago

More jobs like this

Analyzing

Sheffield, England

 · 

30+ days ago

Strategy & Business Development Associate
Telegraph ·  News and media company

London, England

 · 

30+ days ago

Technical Business Development Manager£60,000 - £75,000
UB
UBteam ·  technology consulting and services

Rudheath, England

 · 

30+ days ago

London, England

 · 

30+ days ago

 · 

30+ days ago

London, England

 · 

30+ days ago

London, England

 · 

30+ days ago

Remote

 · 

30+ days ago

London, England

 · 

30+ days ago

London, England

 · 

30+ days ago

Developed by Blake and Linh in the US and Vietnam.
We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord
Changelog
🚀 LaunchpadNov 27
Create a site and sell services based on your resume.
🔥 Job search dashboardNov 13
Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.
🫡 Cover letter instructionsSep 27
New Studio settings give you control over AI output.
✨ Cover Letter StudioAug 9
Automatically generate cover letters for any job.
🎯 Suggested filtersAug 6
Copilot suggests additional filters above the results.
⚡️ Quick applicationsAug 2
Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.
🧠 Job AnalysisJul 12
Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.
© 2024 RemoteAmbitionAffiliate · Privacy · Terms · Sitemap · Status