AVP Customer Success (Core Team Member)

Key Responsibilities:

• To hire, build, train and manage a team of customer success managers
• To allocate or distribute company accounts amongst customer success managers
• To act as a customer success manager for key accounts at least in the early stages
• To build relationship with stakeholders for key accounts
• To design and improve the processes for the customer success managers to follow
• To design a framework to get information from the ground and use this key info to improve processes
• To play the role of the Lead Customer Acquisition for an initial period till the business required a dedicated person
• To build and hire a small team of customer acquisition managers, if required
• To identify key potential customers and relevant decision makers

 Attributes of the right candidate:

• Good communication skills (english speaking/writing/articulation)
• Strong people management and team building skills
• Strong analytical skills
• Strong client relationship building skills
• Strong work ethics
• Street smartness

• Strong people management and team building skills

 

About TalentPad

Brief

Started in Feb 2014, Delhi-based TalentPad is an online marketplace for high quality talent, operating in the large online recruitment market in India. Started by three IIT alumni, it’s a second generation platform which plans to flip the current recruitment process on it’s head. It gives more power to the job-seekers and lets employers make the first move in search for high quality talent.

Basic Info

• Team Size: 15+
• Office: Delhi
• Founded in: Feb 2014
• Industry: Online recruitment
• Web URL: http://talentpad.com/
• Social URLs: Facebook | LinkedIn | Twitter | AngelList
• Investor: Helion Ventures
• Address: B-6/66 Safdarjung Enclave, Behind B-6 market, New Delhi - 110029

Founding Team

We believe people learn from people, and hence it’s very important for you to judge the people you’ll be working with. We’re a passionate bunch who don’t hesitate in challenging the stereotypes, have a crazy drive to solve the pain-points for the customers. Below is a short bio:

• Mayank Jain (CEO):  IIT D, IIM A, Ex-Management Consultant, Ex-Entrepreneur-in-Residence
• Nikhil Vij (CTO): IIT B (CS), Ex-Morgan Stanley, Ex-Google, Ex-World Quant
• Raghav Jain (COO): IIT BHU, Ex-JP Morgan, Ex-Deloitte

Explainer Video: How it Works: Talent

Customers Reviews: Quora Reviews

Media Coverage

TOI  | Business Standard | Hindu | YourStory

Mission

To solve the pain points for our customers and in the process provide an unimaginable experience 

Vision 

To help candidates discover their work love and get their dream job in an easy and timely manner.

Values

• Customer delight
• Excellence
• Integrity
• Ownership
• Freedom
• Bias for Action
• Respect for each other

Culture

• Customer delight: Everything we do would focuses on solving a pain-point for our customer, and striving to make their experience absolutely delightful
• No micro managing: We don't believe in micro managing. We believe truly awesome work happens when the motivation is not fear, but flexibility to do what you love
• Innovation: We challenge stereotypes and impossible is not a word in our dictionary
• Openness: We believe in openness and transparency
• Informal/Flexible: We don't care what clothes you wear or what time you work, till the time you get the work done

Company Perks

• High learning curve: would be the biggest perk. Sue us if that's not the case!
• High growth path: We believe in capitalism. Do well and you’ll rise up the ladders like no one else.
• Fun: We'll make sure it is a fun for you with frequent beer parties, weekly lunches, dinner, plays and more so a fun work environment

Interview Process:

We believe in moving fast to let nobody hanging, neither you or us, and expect the same from you

1. Step 1: Introductory interaction on call/Skype or can be in person
2. Step 2: Detailed interaction in person with the functional/business manager