Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.
Job Summary: Provides service to customers who require assistance with issues involving their fare media consisting of invoices, accounts and retail purchased transponders. Responsible for providing professional, knowledgeable, and courteous in person support to all account holders, patrons, and transit operators. This position typically works under on-site supervision.
Essential Job Duties And Responsibilities- Call and greet customers from a lobby queue system
- Processes all information, requests, documents, and money transactions
- Performs all assigned tasks as quickly and accurately as possible
- Handles customer settlements, escalations and disputes as needed
- Follows all established policies, procedures, and written/verbal instructions
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible
- Answers all inquiries related to fare media
- Provides in person customer service handling cash transactions daily
- Reconciles cash drawer at the end of each shift
- Reconciles personal assigned inventory at each shift
- May need to conduct weekly or monthly inventory audits as requested
Minimum Job RequirementsHigh school degree, or equivalent, plus two years' experience in a Retail or Customer Service environment. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM) preferred. Proficient in Microsoft Office is a plus. •
Last updated on Sep 27, 2023