Customer Service Representative

Mukuru has an exciting opportunity available for an experienced Customer Service Representative to join our team in Cape Town. The main purpose of this position is to provide foreign exchange services in a professional and efficient manner.

The Customer Service Representative reports directly to the Branch Manager.

The successful candidate is responsible for processing foreign exchange transactions in an accurate and professional way. They are required to carry out transactions in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the branch staff. External liaison takes place with external customers.

Duties and Responsibilities (include but is not limited to):

• Process foreign exchange transactions accurately
• Ensure correct and valid documentation in provided by customers in order to ensure legal compliance
• Manage own stock to ensure accurate balancing
• Maintain current knowledge of foreign exchange and ICFX system
• Uphold the company brand
• Manage own professional and self-development

Key Requirements:

• Grade 12 / or equivalent (Essential)
• Mukuru Forex Consultant training course (advantageous)
• Must remain current and competent by-passing tests and assignments (Essential)
• 1-year Customer Service Consultant experience (Essential)
• Foreign exchange experience (Desirable)
• Knowledge of foreign currencies
• Knowledge of FICA regulations
• Knowledge of exchange control regulations
• Knowledge of ICFX system

Additional Skills:

• Computer skills
• Telephone skills
• Verbal and written communication skills
• Organizational & administrative skills
• Attention to detail

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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Last updated on Oct 10, 2024