Description -This is a 50% hybrid role and time in the MN downtown office will be required, so a local candidate is a must. - High School Diploma/ GED, required
- MUST HAVE at least one year experience with:
1. Call center
2. Time Management
3. Office Administration / Secretary (ex - managing documents, familiar with common office tools like printer, scanner)
NICE TO HAVE:
1. Mortgage Administration
2. Financial / Billing / Loan Administration
3. Microsoft Office tools (Excel, Word, Power Point, Outlook, Teams)
- RESPONSIBILITIES:
- Manage in office mail room and support activities on an as-needed basis. This may involve: collecting new mail, processing mail (opening, scanning, shredding), prepare and distribute outgoing mail
- Respond to inquiries regarding general program information, pre-screen for eligibility, application, the mortgage program, and basic housing counseling services in a timely manner.
- Follow up on missing information, clarifications on submissions and communications on pre-screening and application documentation and application status
- Provide inclusive customer service to meet customers with specialized accommodation needs.
- Coordinate with senior processor/SMEs and assist in acquiring additional information and documents from the applicants as needed.
- BASIC QUALIFICATIONS:
At least 1 year of combined Call Center Experience, Back office work, or Customer Service
Have a fair understanding of Financial Processing/Application workflow
Willing to work 5 days a week between 7am to 7pm CST including Saturdays
Willingness to work a schedule that may include evenings and weekends
Has a reliable private internet connection
Ability to handle complex customer interactions specific to financial transactions
Dedicated workspace at home preferred
Additional Job Details:1 - Customer Experience Management (P1 - Beginner) •
Last updated on Jul 21, 2022