VP of Product Management

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

 

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

 

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

 

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The VP of Product Management is responsible for overseeing the entire product lifecycle, from strategic planning and product development to market launch and ongoing product optimization. This role ensures that all products align with the company’s strategic goals, meet market needs, and deliver value to customers. This role works closely with cross-functional teams, including the Innovation & Experience, Partnership & Market Enablement, and Engineering teams, to ensure cohesive product strategies and successful execution.

Product Vision and Strategy​

·       Define Product Vision: Develop and communicate a clear and compelling product vision that aligns with the company’s overall mission and strategic objectives.​

·       Long-Term Roadmap: Create and maintain a long-term product roadmap that outlines the strategic direction for all product lines, ensuring alignment with market trends and customer needs.​

·       Strategic Planning: Lead strategic planning initiatives, including market analysis, competitive analysis, and opportunity assessments, to guide product development priorities.​

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·       Portfolio Strategy: Manage the product portfolio to balance innovation, growth, and profitability. Ensure the portfolio is diverse and aligned with customer segments and market opportunities.​

·       Resource Allocation: Allocate resources effectively across product lines to maximize return on investment. Prioritize projects based on strategic value and business impact.​

·       Performance Monitoring: Monitor product performance metrics, including sales, profitability, market share, and customer satisfaction. Make data-driven decisions to optimize the product portfolio.​

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·       Cross-Functional Collaboration: Work closely with the Engineering, Innovation & Customer Experience, and Commercialization teams to ensure seamless product development and launch processes.​

·       Product Requirements: Define and prioritize product requirements, features, and specifications. Ensure that product development aligns with customer needs and market demands.​

·       Go-to-Market Readiness: Ensure products are market-ready, including conducting beta testing, gathering customer feedback, and coordinating with marketing and sales teams for launch activities.​

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·       Customer Insights: Utilize customer feedback, market research, and data analytics to inform product development and refine product offerings. Ensure that customer insights are integrated into the product strategy.​

·       Competitive Analysis: Continuously monitor competitors and industry trends to identify opportunities and threats. Adjust product strategy accordingly to maintain competitive advantage.​

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·       Team Leadership: Lead and mentor the product management team, providing guidance, support, and professional development opportunities. Foster a culture of innovation, collaboration, and customer focus.​

·       Stakeholder Communication: Act as a key liaison between executive leadership and product teams. Communicate product strategies, priorities, and performance to stakeholders.​

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·       Budget Oversight: Manage the product management budget, ensuring efficient use of resources. Monitor product development costs and profitability to achieve financial targets.​

·       Business Case Approval: Evaluate and approve business cases for new product initiatives. Ensure that projects meet strategic goals and have a clear path to profitability.

 

·       Proven Product Leadership: Demonstrated success in building and leading high-performing product teams. Proven ability to develop and execute winning product strategies.​​

·       Deep Industry Expertise: In-depth knowledge of the restaurant industry, technology trends, and competitive landscape. Ability to identify market opportunities and challenges.​​

·       Strategic Mindset: Exceptional strategic thinking and problem-solving skills. Proven ability to align product vision with overall business objectives.​​

·       Data-Driven Decision Making: Strong analytical skills and ability to leverage data to drive product decisions and measure performance.​​

·       Cross-Functional Collaboration: Excellent interpersonal and communication skills. Proven ability to build strong relationships and collaborate effectively with cross-functional teams.

 

·       Measure: Year-over-year revenue growth, market share expansion, new customer acquisition, and average revenue per customer (ARPU).​

·       Impact: Directly impacts company's top-line revenue and overall market position.​

​Product Success and Customer Satisfaction​

·       Measure: Product launch success rates, customer satisfaction scores, product adoption rates, and customer retention.​

·       Impact: Drives customer loyalty, repeat business, and positive word-of-mouth.​

​Team Performance and Development​

·       Measure: Employee satisfaction, team performance metrics, talent retention, and employee development initiatives.​

·       Impact: Builds a high-performing product team, fosters innovation, and ensures long-term organizational success.​

​Cross-Functional Collaboration and Execution​

·       Measure: On-time product launches, successful cross-functional project completion, and alignment with company objectives.​

·       Impact: Improves operational efficiency, accelerates time-to-market, and strengthens overall business performance.

 

·       Visionary Leadership: Sets inspiring product goals, drives execution, and owns outcomes.​​

·       Customer Obsession: Deeply understands customer needs, builds relationships, and delivers exceptional experiences.​​

·       Strategic Agility: Adapts to change, analyzes opportunities, and makes data-driven decisions.​​

·       Cross-Functional Influence: Builds strong partnerships, communicates effectively, and drives collaboration.​​

·       Results Orientation: Delivers results, prioritizes effectively, and achieves business objectives.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.