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Senior Manager, IT Help Desk

evolvevacationrental · 30+ days ago

Denver, CO

$140-160k

Full-time

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At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

Why this role

Reporting to the Director of Information Technology Engineering and Security, this leadership role has the autonomy, authority, and support to drive change that will improve the Evolver experience—in a culture that reminds us to stay hungry, humble and have some fun along the way!

What you’ll do

Support, manage, mentor, and motivate a team that provides best-in-class 24/7 first-line technology support for Evolvers.
Manage the in office Evolver technology experience, including conference room technology, workspaces and in office support for Evolvers.
Lead and ensure the success of key Evolver technology experience & People technology projects, including the creation of effective RASCIs, ensure stakeholders meet deadlines, stay on budget, and implement best practices that align with Evolve’s total rewards and business philosophies.
Provide leadership and direction ensuring that ticket priorities and SLAs are established, met and measured.
Oversee all IT assets, Onboarding & Offboarding requirements.
Serve as the lead representative and liaison between the People team, IT, external vendors and other stakeholders for required updates and maintenance.
Provide metric driven reporting, available on a weekly and monthly basis, to communicate helpdesk performance and show improvements to business workflows.
Build a culture of continuous improvement - analyze work and tickets, find ways to reduce tickets, promote self-service, and update documentation & procedures to gain efficiency.
Build and maintain an outsourced staff augmentation relationship for ticket support outside of normal business hours.

What makes you a great fit

8+ years of experience managing critical technology supporting employee experience.
3+ years experience as a people leader
Passion for making data-driven decisions, optimizing performance and reduction friction in the Evolver experience
A sense of urgency and commitment to deliver without sacrificing quality or Evolver experience
Highly organized, detail-oriented, and can manage multiple competing priorities while continuing to advance critical initiatives
Self-assured and have a high tolerance for ambiguity and shifting priorities in a fast-paced environment
Ability to gain trust through effective communication and delivering on commitments
Experience with Applications such as JIRA, Google, etc
Experience supporting a large user base of 800+ teammates
Ability and willingness to learn about new applications and hardware.

Compensation

Annual base salary range: $140,000 - $160,000 depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Location

We currently are able to hire throughout the U.S. except in the following states: District of Columbia, and Hawaii. There are also certain positions that may have hiring impacts in the following states: California, Maryland, New York, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!

California Applicant Privacy Policy | Evolve

How we reward Evolvers

Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.

Financial

Industry competitive pay, including equity in the company for all Evolvers
401(k) with a 4% match that vests immediately

Family

6 weeks of paid parental leave for birth and non-birth parents
Infertility coverage
Child care discounts and locator support
Pet insurance to cover your furry children

Well-being

Comprehensive health plans that include a 100% employer-paid option for Evolver-only enrollment
100% employer-paid dental and vision for Evolver-only enrollment
8 free mental health visits

Unplug and Explore

Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
Annual Evolve travel credit after 1 year
Discounts to stay at Evolve properties

Learn Every Day

World class onboarding programs
Learning and development opportunities

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.

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Last updated on Aug 15, 2024

About the company

E

evolvevacationrental

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