Associate Field Application Scientist

We have an exciting opportunity for an Associate Field Application Scientist to join SPT Labtech, based in the United Kingdom.

You will be part of the global FAS team which serves as the key interface between the sales team, marketing and customers. Providing expert-level support for our liquid handling suite of products.

About us:

With global operations in the US, UK, Europe, and China, SPT Labtech develops products that revolutionize the way scientists work. For over two decades, our expert scientists, engineers, and business innovators have provided researchers with world-leading, innovative solutions for liquid handling, sample preparation, and sample management. We strive to accelerate research and make a real difference in human health. By collaborating closely with our customers, we build trusted relationships that enable us to deliver exceptional, personalized experiences tailored to real-world challenges in the lab.  

Want to be part of a team that's truly making a positive difference to human health?

About the role:

We are looking for a personable, well-organised scientist with a strong background in at least one, and interest in all the applications our instruments are used in. In this specialist capacity, you will be responsible for running remote software demos and on-site instrument demos of our liquid handling product lines, dissemination of technical product knowledge, training in product applications and techniques. This role also requires excellent relationship building skills with both our internal commercial team and our EU customer base.

This role entails substantial travel within the UK and throughout Europe, with potential trips outside Europe. As such, this position must be based near a convenient travel hub in the territory. Being that we are a global company, you will be working with colleagues from across multiple time zones and territories, requiring some flexibility in meeting schedules. As our FAS team work remotely, you will have flexibility in your scheduled appointments with customers and colleagues, allowing you to balance your work and personal responsibilities.

Duties and Responsibilities:

With guidance from FAS mentors, responsibilities will include but are not limited to: 

Pre-Sales

• Run simple liquid handling product demonstrations.
• Conduct pre-sales technical presentations with territory managers and product specialists.

Subject Matter Expertise

• Maintain operational knowledge of SPT Labtech and Apricot liquid handling products.
• Maintain high-level subject matter knowledge in at least 2 application area
• Provide on-going subject matter expertise support Territory Management and Product Specialist teams.

Training and Support

• Deliver clear and informative applications-based training to new and existing users of a subset of Apricot and SPT Labtech products.
• Provide on-going remote and in-person applications support to end-users.
• Develop and modify basic liquid handling and automation protocols to enhance client operations.

Internal Support

• Attend conferences.
• Ensure customer contacts and associated applications data for your territory in Salesforce are current.

Marketing

• Generate a target number of pieces of marketing content, instructional videos and/or technical content for internal and external use.
• Collect customer feedback (product development, software, etc).
• Maintain positive customer relationships through clear communication, technical support, and prompt issue resolution.

Skills & Attributes

• BSc with at least four years or MSc 2+ years practical experience in a Biological Science discipline, liquid handling, laboratory automation or related field in an industry or academic environment.
• Knowledge of NGS, liquid handling and automation and their application in a research laboratory
• Familiarity with workflow optimization in genomics, drug discovery, and structural biology.
• Knowledge of genomics, drug discovery, and structural biology.
• Ability and willingness to travel 50 to 75%, including internationally.
• Amiable personality; good organizational, record-keeping, and communication skills; professional demeanour.
• Ability to work efficiently and both independently and within a team structure.
• Skilled in delivering clear and informative presentations and training sessions, facilitating knowledge transfer effectively.

Our commitment to you: 

You will be collaborating with talented professionals in a motivated and driven team.

We offer a competitive salary package, bonus & comprehensive, valued benefits, including private medical insurance, a generous pension plan,

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.

Last updated on Jul 5, 2024