Software Support Analyst II

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Digital Printing, Complete Transportation Solutions and Information/Data Supply Chain Services.

We cater our array of services to multiple types of industries such as: food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial and others. Our mission is to help US and foreign-based companies expand and offer their services to their US customers. We help companies from all over North America, South America, Europe and Asia increase their market presence in the US through competitive supply chain solutions.

We have over 2 million square feet of warehouse space, strategically located throughout the US to provide our clients the ability to easily service their customers. Our warehouses are located in Los Angeles, CA; N. Monroe, NJ; Portland, OR; Houston and Laredo TX.

Responsibilities:

• Resolve System access and setup related issues in a timely manner
• Microsoft 365 Account configuration and maintenance
• Operational System configuration and maintenance
• License tracking, audit, and acquisition for all software in the Enterprise
• Troubleshooting support for all enterprise applications
• Documentation of requirements for software changes
• Respond and solve tickets relating to software request within SLA’s
• On-call support as needed by operation
• OMS/WMS issues backup ticketing resolutions
• Backup Hardware configuration as needed
• Own JIRA configuration for the Enterprise
• Maintaining and updating technical documentation and procedures for all software
• Testing changes made to software before release to production
• Manage ticket system queue and assign tickets to appropriate groups within SLA
• Create and deliver training for the enterprise on software
• Ownership of Software change control
• Create and Maintain Software Disaster Recovery Process

Requirements:

• Minimum 5-years of Software Support Experience
• Advanced Troubleshooting skills
• Experience with logistics processes
• Expert in Microsoft Office and Operating System Configuration
• Operate with a sense of ownership and urgency to solve problems for operations
• Focus on attention to detail and problem solving
• Understanding of end-to-end Software Development Lifecycle
• Ability to prioritize and self-manage a workload in a fast-paced environment
• Understanding of Information Security Policies and Procedures

Perks:

• Great Benefits Packet
• 401k Plan with a company match
• Generous PTO policy with paid Holidays

Last updated on Sep 10, 2024