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Nice to Have:

AUDIO VISUAL
Mac OS
Microsoft Windows 11

JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

List BR only along with prescreen questions only at the top of the resume or it will be rejected.

Interview: 1st Round will be virtual via Teams / 2nd Round will be in person

FG Job Posting ID: UIS2JP00001834
Client Job Class: FE 2
Client Bill Rate Range: Starting at *** and can go up to max of ***
Minimum Pay Rate Range: Starting at *** and can go up to max of ***

Rate Range Chart:
*** ***
*** ***
*** ***
*** ***
*** ***


End Client: Omnicom
Work Location: 1615 L Street NW, Washington, DC
Driving/Non-Driving: Non-Driving
Duration: Contract with possibility to be extended long term for right candidate

Minimum Experience: 4 years and must be reflected on resume
MUST HAVE ON TOP OF EVERY RESUME

Prescreen Questions and Required Details MUST be Listed on Top Resume
Required Details:
Candidate's First and Last Name:
Candidate's Citizenship Status:
Candidate's current city and state:
Bill Rate:
Has this candidate ever worked for Client as a contractor or employee?

Prescreen Questions
1. How many years of experience do you have with AV aupport?
2. How many years experience do you have with maintenance, troubleshooting, and repair of AV equipment?
3. How many years of experience do you have with the following:
Window's 11:
Mac OS:
4. How many years of experience do you have with presentation tools?
List the presentation tools below
5. How many years of experience do you have with capturing and maintaining inventory data?
6. How many years experience do you have with ticketing systems?
7. Do you have youre A+ Certification?
8. Being fully vaccinated is required for this position. Will your candidate meet these qualifications by the start date?
9. Have you ever worked for Client? IF so when and who were you under?

Job Description:

IMPORTANT: In addition to AV support, candidate must have working knowledge of Windows 11 and MAC OS. The clients attach to the AV equipment (Creston, Room Ready Roomkits, etc.) via laptop and both are in that office. Additionally, some working knowledge of different presentation tools such as PowerPoint, etc.
As a Field Engineer 2, your primary responsibility will be Key activities include:
Develop support processes and maintenance checklists in conjunction with the Omnicom Group IT, real estate and property management teams
Capture and maintain equipment inventory data
Perform periodic inspection of conference rooms to ensure equipment is functional and required accessories (e.g. cables, connectors, etc.) are available. Client and Client will define inspection frequencies based on number of conference rooms and available capacity for each location
Monitor ServiceNow ticket queues established for capturing AV requests and issues
Perform basic maintenance, troubleshooting and repair of A/V devices (subject to device warranty restrictions)
Communicate with Client facility management and device OEMs as required
Perform onsite escorts for OEM and 3rd party support vendors
Perform A/V and conferencing software set-up support prior to scheduled meetings
Provide user support during meetings
Log work activity via Client ServiceNow ITSM
Provide monthly reports including a summary of known conference room issues and recommendations to improve maintenance processes and conference room performance
Support monthly user training sessions
Maintain documentation and training materials for all AV rooms covered in this agreement
Assist with new equipment installation and configuration as appropriate . Equipment installation will be performed by 3rd party support vendors
Initiate OEM and 3rd party support tickets as needed and coordinate troubleshooting and support to address these issues
Where appropriate and approved by Omnicom, replace equipment sent by OEM where a component is determined to be defective and requiring a simple swap to resolve the situation
Coordinate activities with Omnicom LAN/Campus team responsible for Omnicom AV. •

Last updated on Aug 2, 2023

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