Technology Support Specialist II

The responsibilities include-

Tier I management of services and support

Tier II assistant management of infrastructure systems, services and support

Responsible for management of IT Services Helpdesk queue

Supports, monitors, tests, and troubleshoots hardware and software systems and services

Assists in the support of VMware and virtual servers and PC's

Assists in the support of the data SAN (storage area network)

Supports Bank's Mitel VolP system

Primary support for Bank vendor-based software solutions

Installs and configures new workstations and wireless networking equipment

Design, develops and implements changes to Bank PC builds and KACE PC and Patch network deployments

Administration of production databases

Supports end users for LAN based and local applications

Monitors data backups, monitors servers, LAN/WAN, and Wi-Fi ensuring full coverage

Assists with design, implementation, and support of new software and features

Evaluate connectivity issues, equipment, and software hardware

Responds to IT issues, hardware maintenance, software, networking, etc

Provides helpdesk and technical support either by phone, remote access, or site visits

Oversee troubleshooting for system errors

Consult with vendors and clients to integrate and update company technology

Ensure system optimization for all technology resources

The Technology Support Specialist II provides both Tier I and Tier II service and support responsible for supporting installation and infrastructure support for network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization. An extensive background in technology and computer science, with experience in maintaining and installing IT systems, is a must.

Qualifications:

Bachelor's degree with minor in Information Technology or Associate degree in Information Technology

Minimum 3 years related experience

Expert knowledge with a variety of hardware and software systems and services

Ability to travel to various branch/office locations

Ability to evenings and weekends as required

Strong interpersonal skills, including ability to work with all levels of staff and management

Ability to work both independent and team-oriented environments

Demonstrated flexibility in conducting training at alternate sites

Industry certification (MCSE), Comp TIA A+, Comp TIA Net+ certification, or other IT professional certification.

Preference given to candidates with the following: CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA preferred

M - F 8:30 - 5:00pm some weekends