Digital Retail Performance Manager

Role Overview 

CarGurus is seeking a dynamic and talented individual to join our team as a Digital Retail Performance Program Manager. In this role, you will partner with high-value CarGurus customers to deliver targeted support to optimize dealers’ results with CarGurus. You will play a vital role in developing and leading on-site training and ongoing coaching to dealership employees, empowering them with the knowledge and tools to optimize lead handling, improve customer connections, and drive return on investment. In parallel, about 40% of your time will be spent coordinating with your team to gather insights and new ideas for socialization throughout CarGurus. You will partner with the Director of Dealer Relations to develop this program within CarGurus. This role requires robust collaboration across CarGurus teams, partnering with stakeholders from our Commercialization, Product, Marketing, and Sales & Service teams to achieve shared goals. 

What You’ll Do

• Work closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, and a formal project plan.
• Leverage your automotive expertise to create and develop resources to deliver the best training and service for internal CarGurus teams and external dealer customers. 
• Provide engaging on-site training and support to dealership employees, focusing on lead handling optimization, customer communications, and CarGurus product expertise.
• Indirectly drive organic account growth, CarGurus product adoption, and reduce churn events through a consultative approach to relationship management.
• Gather and summarize dealer feedback and your own experiences, then proactively communicate this to CarGurus leadership and stakeholder groups. 
• Collaborate with stakeholders across Commercialization, Product, Marketing, and Revenue teams to share learnings and insights through written documents, in-person and virtual presentations, and other channels.

What you'll bring 

• Previous experience in dealership operations, sales, F&I, or BDC & Internet department management, minimum of (5) years
• Ability to travel nationwide, up to multiple days each week if needed.
• Key contributor to building and enhancing our project management frameworks and standard methodologies to facilitate visible status tracking and efficient execution.
• Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams. You believe that proactive communication can reduce friction, improve relationships, and drive business results. 
• Confidence in delivering information publicly and leading meetings, through in-person and virtual channels to audiences small and large. Prior experience here is ideal. 
• As a lover of data, you are adept at compiling & reporting on performance metrics while using this as a basis for decision-making.
• Place high value on your personal brand and how it is perceived by dealership and CarGurus customers. Giving your best to everyone you encounter each day matters to you. 
• Ability to operate with a high level of autonomy and thrive in ambiguity and change, while maintaining an ownership mentality.
• Derive personal and professional satisfaction by expertly supporting CarGurus dealer customers adopt processes, tools, and technology to achieve their business goals.
• Proven track record to work cross-functionally, reconcile direction from multiple stakeholders, and manage tension between a variety of responsibilities.

If you are passionate about making a meaningful impact in the automotive industry and possess the relevant experience and skills, we encourage you to apply for this exciting opportunity to join the CarGurus team as a Digital Retail Performance Manager.

Last updated on Aug 22, 2024