IT Support Engineer

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

Key Responsibilities:

• Performing OS installations and configurations for MacOS, Windows, and Linux systems
• Facilitating seamless onboarding and offboarding processes for employees
• Conducting new hire orientation sessions related to IT support
• Managing and maintaining local inventory of IT assets
• Coordinating with internal and external stakeholders to resolve technical issues promptly
• Ensuring adherence to Service Level Agreements (SLAs) and uphold quality standards
• Generating accurate and timely reports on IT support metrics
• Addressing onsite user issues within the office environment
• Providing remote support to end users via tickets, emails, and Slack channels

What We’re Looking For:

• Bachelor of engineering in computer science or equivalent
• Minimum 1-3 years IT support experience
• Strong knowledge of Windows, MacOS and Linux troubleshooting
• Solid IT infrastructure knowledge and experience
• Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP 
• Customer Handling experience and technical troubleshooting Expertise
• Proficient in verbal and spoken English
• Flexibility and willingness to work varying hours and shifts
• CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
• Call Center IT Support experience (preferred)

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

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