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Technical Support I

tjjdnw3gpkwlpmq7qttmi8vox1rmzd09da8sjkc0z5wc5kgw7eewbu75l4yg3o0d · 30+ days ago

Bangalore, KA, IN

Negotiable

Full-time

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Job Description:

Execute System Health Check and Software upgrade procedure for Client Comms GIU Product(s).
Test and validate new software releases provided by Engineering.
Perform Health Check analysis (PRE and POST) on assigned CommsGIU Products to ensure product is healthy and working as designed.
Should be able to work in a team environment where multiple players contribute to successful upgrade results.
Flexible work hours to meet customer’s upgrade schedule requirements
Interface between the Customer and Technical Support.
Manage Customer Service Requests (SRs)
Create technical documents (KMs) relating to issues or information that is either not corrected and a work-around exists or is not officially documented in user’s manuals.

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Last updated on Nov 16, 2023

About the company

T

tjjdnw3gpkwlpmq7qttmi8vox1rmzd09da8sjkc0z5wc5kgw7eewbu75l4yg3o0d

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