What We have to Offer
We’re looking for an enthusiastic and dedicated Personal Lines Assistant to join our team in Manchester Center, Vermont! This is a full-time, in-office position with a Monday-Friday schedule from 8:00 AM to 4:30 PM. In this role, you'll support a team of Account Managers across VT & NH by processing policy updates, handling customer requests, and ensuring seamless daily operations across multiple branch offices.
What you Bring
As a key member of the team you will provide vital support to a team of Account Managers. Your responsibilities will include processing endorsements, cancellations and reinstatements, issuing binders and ID cards upon request, and processing payments over the phone. You will manage daily downloads for assigned Personal Lines policies, develop strong relationships with clients and insurance company personnel, and ensure compliance with all systems, procedures, and regulations.
You’ll work independently with limited oversight while collaborating with your team to meet production goals. A focus on continuous improvement is key, as you'll give and receive feedback to enhance processes.
About Us
At The Richards Group (TRG), we believe the best business partnerships are personal. We listen closely to our clients and help them navigate complex challenges. Founded in 1867, The Richards Group is a local independent firm specializing in insurance, employee benefits, financial services, and HR consulting. Though we’ve grown significantly, our commitment to exceptional service and innovative solutions remains the cornerstone of our success.
Our 150+ team members proudly serve over 20,000 clients across Vermont, New Hampshire, and Massachusetts. We’re honored to have been named one of the Best Places to Work for nine consecutive years and to have received the 2024 Governor’s Excellence in Worksite Wellness GOLD Level Award. These recognitions are a testament to our talented, driven team.
Additional Information
All job offers are contingent upon the successful completion of a background check.
EEO Statement: The Richards Group is committed to inclusiveness, equity, and accessibility. We encourage all qualified candidates to apply.
Join our award-winning team and help us continue to make a difference!