Head of Customer Success

The Role

Do you love helping customers? Do you crave making an impact? If so, you'll be right at home at Unwrap.

We are seeking someone who is scrappy, creative, and personable to join our team as our first Customer Success hire. You will help us build out our Customer Success program, first by working directly with our largest, most strategic customers, then growing a team to scale Customer Success. This role will come with a lot of ambiguity, and a really high ceiling. You'll need to have strong bias for action, and feel comfortable making the right important decision without consulting others. Most importantly, our customers should light up every time you hop on a call with them because they enjoy working with you, and know you're going to solve their problems.

Who We Are

Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Microsoft, Perplexity, and Github collect and process feedback more effectively from sources like Zendesk, App Store reviews, Reddit, and Twitter. We’re currently a team of 20, based in Santa Barbara, and growing quickly. We are venture-backed, and just raised our $12M Series A.

Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.

Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.

What You Get

• Significant, potentially life-changing equity
• Direct contact with senior leaders at companies across Software, Hardware, and Retail
• Report directly to the CEO
• Ground floor impact at a fast-growing seed-stage startup
• Ability to rapidly advance your career alongside company growth
• Collaborate with experienced teammates, entrepreneurs, and advisors
• Competitive pay, benefits, and stock options commensurate with a seed-stage venture-backed company

About You

• You are one of the hardest working, most ambitious person you know
• You have proven success selling B2B software, ideally in the Analytics, AI, or Product space
• You value independence, are are a self-starter
• You can grasp technical concepts well, and communicate these concepts to potential customers
• You are genuinely excited about the prospect of making companies more customer-centric
• You bring an entrepreneurial attitude, and are excited about working in a fast-paced, dynamic environment. Evidence of previous entrepreneurial or independent project work is a plus
• You are authorized to work in the United States without sponsorship

Last updated on Jan 30, 2025