Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.

Account Strategist

SmartBugOperatingLLC · 30+ days ago

Remote, United States

$70-90k

Full-time

Continue

By pressing the button above, you agree to our Terms and Privacy Policy, and agree to receive email job alerts. You can unsubscribe anytime.

SmartBug Media is the full-service digital agency of choice for organizations looking to

create resilient growth across the entire customer lifecycle, with a strong focus on the

HubSpot ecosystem. From marketing to sales, revenue operations to customer success,

and e-commerce to integration, SmartBug combines sound strategies and technology with

top talent to help clients set the course for continued success. Recognized globally,

we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won

numerous Comparably awards for our culture and leadership. We're not just HubSpot's

highest-rated partner worldwide but also a two-time HubSpot North American

Partner of the Year and proud Elite Partner. SmartBug is also a proud Google

Premier Partner.

**Only U.S. based candidates will be considered as we are not currently hiring internationally**

Job Summary:

The Account Strategist will report to the Senior Director of Account Strategy and act as the strategic account lead, working with client executives to define goals and develop strategies that will achieve them. You are responsible for translating customer goals and needs into strategic plans that span the customer lifecycle. You will hand these plans to your specialty strategist team for further planning and implementation while closely monitoring performance and client health. You are the face of SmartBug and the first impression of the company to our customers, you should be adept at building relationships and trust with senior-level clients.

To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results.

As an Account Strategist, you will be measured on delivering the following:

Client satisfaction (results, retention, awards, reviews, referenceable clients)

Customer growth and profitability

Client effective billing rates (EBRs)

Out-of-scope revenue attainment

Setting and achieving SMART client goals

Timely strategy delivery

Individual utilization rates that meet company goals

Requirements:

Client Success
Build and maintain strong relationships with clients; comfortable interacting with C-Suite executives
Lead the discovery and onboarding process for new clients and have a strong understanding of client goals, objectives, and challenges
Create the top-level strategy for your clients, working with other departments to have those strategies expanded and implemented—you drive the strategy with the client
Act as the main point of contact and the face of SmartBug for your clients
Address client feedback and concerns promptly
Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference
Deliver consistent, world-class quality across all customer lifecycle strategies and implementations (marketing, sales, customer success, operations)
Have a strong understanding of strategic opportunities to expand retainer scope; identify and recommend additional and complementary services to help meet client needs and goals; provide scoping, quotes and strategic direction for implementation
Partner with the Director of Service Strategy to ensure new services represent the voice of the customer
Develop a deep understanding of clients' businesses, industries, and market challenges to tailor lifecycle strategies that effectively address their specific needs and drive mutual success
Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ strategies remain cutting-edge and effective
You are responsible for being an expert in your clients’ industry such that they see you as a peer and trusted advisor

Strategy Development and Execution
Work with specialty strategist teams to develop value-based goals for our clients across the customer lifecycle
Understanding of demand generation, sales and CRM, and customer success strategies and tactics listed below including the ability to identify gaps in the customer’s strategy, and oversee the development and execution of tailored customer strategies to meet client goals, enhance client satisfaction, and drive revenue growth
Demand Generation: Ideal customer profiles, buyer personas, inbound marketing, content marketing and syndication, conversion rate optimization, event marketing, social media, conversational marketing, influencer marketing, account-based marketing, lead nurturing, paid media; all features within HubSpot Marketing Hub and Content Hub—not just inbound marketing and/or HubSpot methodology
Sales and CRM: Product knowledge, building rapport, analyzing customer needs, communicating with different buyer personas, contact management, account-based marketing and selling, sequences, lead qualification, lead routing, pipeline management, pipeline automation, handling objections, prospecting, competitive analysis, presentation and sales training; all features within HubSpot CRM
Customer Success: Establishing strong customer relationships, customer acquisition strategies, customer retention strategies, customer onboarding, customer loyalty, customer health metrics, customer feedback surveys, cross-sell and upsell strategies, customer lifetime value, service and support analytics; all features within HubSpot Service Hub
Develop full customer lifecycle strategy for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star
Understanding of third-party tools and how they integrate with HubSpot for the purposes of recommending strategies
Work with SmartBug technologists to optimize client’s HubSpot instances as well as execute the technology strategy in HubSpotWork with creatives to create and curate sales collateral, presentations, and other content pieces to support your clients’ sales processes

Reporting and Analytics
Regularly assess and report on the impact of sales enablement and operations efforts—remember, ROI is the North StarUse insights to optimize strategies and improve results
Work with specialty strategists to provide monthly reports, quarterly business reviews (QBRs), and additional strategic recommendations based on a strong understanding of performance data

Leadership
Directly manage and develop 1-2 account specialists—you are responsible for their performance and their development
Lead a cross-functional team of digital strategy professionals specializing in demand generation, sales and CRM, customer success, technology, copy and design, website development, paid media, and public relations

Delivery Process
Monitor and manage campaign budgets and scope
Track and meet effective billing rate (EBR) goals
Work with internal SmartBug team to ensure quality work is delivered to clients
Ensure you create and follow processes that result in differentiated client results and quality

SmartBug Sales and Marketing Support (For Senior Account Strategist Only)
Collaborate with the SmartBug sales team to develop tailored strategies to prospectsAssist SmartBug sales reps in delivering recommendations during sales calls
Participate in the company's content, thought leadership, and organic social programs

Requirements:

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
Minimum of 6 years of experience in digital strategy.
Experience in the Healthcare, Professional Services, SaaS, Education, Manufacturing, or Senior Living industries is a plus.
Proven experience with HubSpot and a deep understanding of the HubSpot ecosystem.
Proven ability to lead and direct a team of professionals working on client accounts.
Experience in setting and achieving annual and quarterly goals for clients.
Demonstrated ability to build and maintain a positive and productive team spirit.
Ability to deliver constructive and sometimes tough feedback to clients and internal SmartBug departments.
Strong interpersonal skills and the ability to inspire and motivate a team.
Demonstrated ability to ensure high client satisfaction, retention, and achieving sales, marketing, and ROI goals without sacrificing client goals and adhering to SmartBug values.
Exceptional communication and presentation skills.
High level of organization, attention to detail, and the ability to manage multiple priorities.
Strong problem-solving capabilities and the ability to navigate complex challenges.
High level of integrity, work ethic, and professionalism.
Passion for client success and a commitment to delivering outstanding results
Experience working remotely in similar roles is strongly preferred.
HubSpot Marketing, Sales, and Customer Service Certifications, as well as account management certifications.

WHAT WE OFFER - PERKS!

Annual Salary between $70,000- $90,000 DOE
Health insurance with company contribution
Paid maternity and paternity leave
Paid vacation
Paid time off
4-week paid sabbatical every 5 years of employment
Monthly remote work allowance
401(k) with employer matching
Flexible spending plan
Company-funded short-term disability and life insurance
Long-term disability
Annual leadership conference, SmartBugaPalooza
Training budget
The flexibility of working remotely
MacBook Air issued to you at time of hire

•

Last updated on Jul 8, 2024

About the company

SmartBugOperatingLLC

More jobs at SmartBugOperatingLLC

Analyzing

Coordonnateur(trice) web

30+ days ago

Business Development Representative, AI & Digital Solutions

Remote, Oregon

30+ days ago

Demand Generation Strategist$70-90k

Remote, Oregon

30+ days ago

HubSpot Strategist (U.S & Canada)

30+ days ago

Account Strategist (Senior Living Experience Required)

Remote, Oregon

30+ days ago

More jobs like this

Analyzing

Manager of Marketing Analytics and Strategy$146k+

rubrik

Palo Alto, California

30+ days ago

Business Development/Client Engagement Manager$129k+

nasconsulting

Atlanta, Georgia

30+ days ago

Technical Account Manager - Solar Industry$80-100k

cleanpower

Remote

30+ days ago

OneIMS - Digital Marketing Account Manager (SEO, PPC, & Hubspot)$124k+

1871 · Tech startup incubator

Remote

30+ days ago

Product Marketing Manager$142k+

b6jdnwcpcemgg8el3r9winlpunj8hc038b1vkhowrzxn9gitznreodi38t7rirkp

East Windsor, New Jersey

30+ days ago

Account Based Marketing Manager$116k+

alegion

Remote

30+ days ago

Marketing Content Manager$146k+

reveleer

Glendale, California

30+ days ago

Sr. Content Marketing Specialist$146k+

peeple-inc

Remote

30+ days ago

Director of Corporate Communications$190k+

seedtag

New York, New York

30+ days ago

Product Manager$124k+

7846

Chicago, Illinois

30+ days ago

For job seekers

Job searchSearch millions of jobs

LaunchpadNew

Resume to business

Cover Letter StudioGenerate a cover letter

Add to ChatGPTFind and discuss jobs

For employers and recruiters

Resume ScreenerOrganize and rank candidates

Talent PipelinePre-order

Source top talent

Promote a jobReach more candidates

For everyone

Referral programEarn 30% commission

Get mobile appBrowse anywhere

Jobs API

Become a partner

Developed by Blake and Linh in the US and Vietnam.

We're interested in hearing what you like and don't like! Live chat with our founder or join our Discord

Changelog

🚀 LaunchpadNov 27

Create a site and sell services based on your resume.

🔥 Job search dashboardNov 13

Revamped job search UI with a sortable grid, live filtering, bookmarks, and application tracking.

🫡 Cover letter instructionsSep 27

New Studio settings give you control over AI output.

✨ Cover Letter StudioAug 9

Automatically generate cover letters for any job.

🎯 Suggested filtersAug 6

Copilot suggests additional filters above the results.

⚡️ Quick applicationsAug 2

Apply to jobs using info from your resume. Initial coverage of ~200k jobs in Spain, Germany, Austria, Switzerland, France, and the Netherlands.

🧠 Job AnalysisJul 12

Have Copilot read job descriptions and extract out key info you want to know. Click "Analyze All" to try it out. Click on the Copilot's gear icon to customize the prompt.