Sr. Analyst Network

• Excellent Networking (CCNA/CCNP), Cloud, Automation and Major Incident Management experience and communications skills.

• Windows Server.
• Concepts of Client routers.
• Experience on firewalls, switches & routers
• CCNA,CCNP
• Cloud Experience

• Provide critical support to the firm's IT Infrastructure, Network and Cloud resources on performance, availability, and Security
• Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Implement cost-effective solutions and ensure resource utilization efficiency
• Monitor a wide variety of information and network systems
• Knowledge on cloud automation and infrastructure-as-code tools
• Document accordance with standard organization policies and procedures
• Working knowledge on Cloud and On-Premises Network related alerts and issues
• Collaborate with support teams to troubleshoot and diagnose problems
• Notify customer and third-party service providers of issues, outages, and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB
• Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation
• Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours
• Experience in managing Major Incidents and contributing towards reducing the team’s average MTTR
• Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis
• Identify and address day to day continuous improvement activities
• Perform miscellaneous job-related duties as assigned by the team manager
• Assist with fulfillment of basic Service Requests

• Operating Systems
• Application Protocols
• Network Devices
• Routing Protocols and Technologies
• Application Protocols
• Network Security
• Network Mgmt
• Cloud Network

• Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.
• Responsible for Monitoring and configuring Changes in the network to ensure the best possible application performance for the end-users.
• Experience in supporting & resolving Enterprise Cloud Networking related incidents/events
• Troubleshoot circuits with local exchange and long-distance carriers.
• Troubleshooting and monitoring the LAN connectivity of the entire Client network.
• Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.
• Monitor & resolve issues of WAN links with MPLS connectivity.
• Escalate calls to vendor/principal whenever required.
• Manage and troubleshoot the complex BGP and OSPF networks.
• Monitoring and troubleshooting of Core OSPF configuration over multiple network types.
• Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.
• Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Client switches.
• Ensure that Service Delivery takes place based on the service level agreements.
• Ensure that Problems and Changes are properly documented, notified, and resolved to prevent customer impact.
• Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents
• Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions
• Monitor the network traffic and troubleshoot the networks in case of problems.
• Experience in ITSM modules including ServiceNow
• Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.
• Good understanding of wireless management systems such as Client CPI, and Wireshark.
• Accountable for Client WLC’s and AP’s issues.
• Highly Motivated, self-starter who has a very strong desire to learn.

• Bachelor’s Degree and Minimum of 4 to 7 years of directly related experience including working knowledge in Technology Operations, Cloud Technologies and Incident/Major Incident or Problem Management

Last updated on Sep 28, 2023