68% of customers do not trust their providers of financial services, whether it be buying a car on finance or getting that car insured. Similar effects are in play in other segments of the Financial Services sector.
Our mission at Voyc is to help build trust in financial services.
To explain how we do this, I'd like you to meet Tim, the CEO of a Car Finance lender in the UK. Tim has 100 employees, 80 of whom talk to customers daily and Tim’s company has a huge compliance problem. At any moment, the regulator can ask Tim to prove he treats his customers fairly.
To do this, he and his industry colleagues spend $21bn a year to hire quality assurance assessors like Laura, who go through calls and identify risks. Unfortunately, they can only go through 1-2% of interactions, leaving 99% unchecked.
That's where Voyc comes in; our cutting-edge AI-powered call monitoring software helps Laura and her team monitor 100% of their calls, spend 30% less time listening to calls and achieve 99% regulatory compliance.
How we at Voyc do that is we score 100% of the calls and rank them based on risk. We then kick off alerts and workflows to ensure the risk is mitigated either by training the agent or calling the customer back, and we then provide the data that Tim needs to show the regulator that he is compliant.
We are growing 3x per year in the UK with over 80 finance companies and are now monitoring over 100 calls a minute. In January, we transitioned from a founder-led sales approach to a 2 FTE sales team led by an industry veteran, Rob Pronk. The team has successfully launched with both AEs reaching full productivity sooner than expected, and we’re now ready to grow the team
Role Responsibilities
- Use outbound prospecting on Linkedin and Hubspot to generate monthly leads in our ICP (UK insurance, consumer credit, or car finance brokers/lenders with 30-300 Employees with 10+ Agents/Advisors).
- Collaborate with our marketing team to write and send personalised messaging for key accounts (ABM)
- Book and complete a minimum of 10 Discovery Calls (SQLs) per month
- In addition, complete another 20 regular Discovery Calls booked by our SDR team.
- Complete a combined 30 monthly Discovery Calls and qualify BANT (Budget, Authority, Need, Timeline).
- Set up and complete 10 monthly Demonstrations using clients' call recordings and quality frameworks to demonstrate ROI.
- Get any mix of key decision-makers (Managing Director/COO/Head of Operations/Head of Compliance/Head of Quality Assurance/Head of IT) to attend the demonstration.
- Design demo presentation slides showcasing that we've understood their problems and positioning Voyc as the perfect solution.
- Send out and negotiate annual contracts each month, including cellphone-based negotiations with buyers.
- Before the end of the week, update deal stages, deal values, and close dates in the CRM. Ensure all activities are logged.
- Close a minimum of four deals in the ICP per month
- Film a brief Loom video explaining who the new client is and why they purchased it, and ensure context is transferred to the Implementation team.
- Send an email to the client introducing their dedicated implementation manager and ensuring the kick-off call is scheduled.
- Log product ideas and share insights with the product team to influence the roadmap.
- Share detailed field information on competitors, as gathered in your interactions with customers, allowing our Marketing team to constantly update our competitive overviews.
- Attend all onboarding and configuration calls during the three month Implementation and Validation phase and ensure 100% of your clients successfully move into production.
- Contact the economic buyer once a month to see if they have any concerns and ensure they attend the QBRs.
Requirements
- You have 3 years of experience in B2B SaaS sales and/or in the insurance, consumer credit, or car finance sectors.
- You are based in Amsterdam.
- You're tech-savvy and comfortable using Voyc to set up, configure, and present demos on clients' calls, with a deep understanding of our product.
- You follow established processes while also being able to think creatively.
- You’re both tactical and creative in your approach to sales strategy, able to join the dots and add value in follow-ups. You can create urgency from thin air.
- You possess sales charisma and have strong active listening skills, allowing you to read between the lines, especially in the high-context UK market.
- You have a strong focus on understanding customer pain points and tailoring your communication to address those specific needs.
- You’re driven and persistent, with a strong motivation to excel in all aspects of the sales process, from email sequences, calls to LinkedIn outreach, doing whatever it takes to close deals.
- You enjoy reaching inbox zero by the end of the week, are comfortable managing over 100 emails per day, and are prompt in sending follow-ups within 24 hours of discovery calls and demos.
- You are capable and comfortable with the idea of traveling to the UK or other countries for prospect visits, events, and awards dinners.
Benefits
As well as the opportunity to learn and expand your skills while building trust in financial services, working at Voyc offers the following:
- A market-related salary
- Salary: €50,000 per year (basic pay)
- On-Target Earnings (OTE): €125,000 per year
- Option to lower basic salary in exchange for share options.
- Caring, growth-focused team culture where the company can support your personal goals.
- Flexible working hours.
- Forward-thinking leave policies.
- Company-sponsored lunches, travel and learning opportunities, including annual offsite to Cape Town.
- An inclusive & representative workplace
Company Values
- Playing to win
- Putting people over everything
- Driving results
- Pursuing Knowledge
- Working together
Do you want to be part of a team that is building trust in financial services? If so, we want to meet you. You can find out more about us at Voyc.ai and meet the team and dig into our values on our About Us Page (https://voyc.ai/about-us/ )
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Last updated on Aug 14, 2024