Manager, Marketing Operations

Grammarly is excited to offer a remote-first hybrid working model. Grammarly team members in this role must be based in the United States, and, depending on business needs, they must meet in person for collaboration weeks, traveling, if necessary, to the hub(s) where their team is based.

This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To achieve our ambitious goals, we’re looking for a Manager, Marketing Operations to join our Marketing team. This role will contribute to Grammarly’s vision of building a comprehensive, AI-powered communication assistant that helps people connect with and understand each other by further growing and connecting our consumers across the globe. 

Grammarly’s go-to-market teams are shaping the future of workplace communication. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools. We strive to ensure that every organization can communicate effectively and efficiently. If you are passionate about transforming the way professionals connect and collaborate, we would love to hear from you.

As a Manager, Marketing Operations, you will:

• Manage and develop a team focused on achieving Grammarly’s lifecycle revenue goals across both our B2C and B2B business lines.
• Act as a player/coach who ensures the team feels supported and that their capacity is effectively managed in a quantifiable way.
• Establish and maintain strong collaborative relationships across the organization, particularly with Lifecycle, Growth, and other key stakeholders. Facilitate seamless communication and alignment to drive shared objectives.
• Oversee the creation, implementation, and optimization of marketing operations processes, ensuring they are adaptable, scalable, and aligned with business goals.
• Lead change management efforts to improve operational efficiency and effectiveness.
• Oversee the execution of campaigns across various marketing channels, enhancing email marketing automation capabilities.
• Ensure technical strategies, database hygiene, and audience segmentation are optimized for maximum impact.
• Proactively monitor and report on campaign performance using tools like Databricks and Tableau.
• Ensure robust tracking mechanisms are in place and that data-driven insights are used to inform strategic decisions.
• Own email deliverability in Iterable and manage the overall health of Grammarly’s email program. 
• Optimize and grow Grammarly’s In-Product Messaging (IPM) practice in alignment with the company goals.
• Drive continuous improvement in email performance, conversions, and automation testing.
• Provide strategic input to influence the direction of marketing operations.
• Identify opportunities for innovation and process improvements that align with Grammarly’s overall business objectives.

Qualifications

• 3+ years of experience leading and managing marketing operations teams with a proven track record of developing talent and driving team performance.
• Will thrive in dynamic environments and is adept at managing change, with a strong ability to pivot strategies and processes as needed.
• Has demonstrated the ability to align stakeholders, details, and timelines toward a common goal, fostering strong relationships across teams.
• Is experienced in designing, implementing, and optimizing marketing operations processes, with a focus on scalability and efficiency.
• Is familiar with the Customer Data Platform (CDP) landscape and has experience managing data pipelines with tools such as Hightouch or ActionIQ.
• Is experienced in executing email marketing campaigns in platforms like Iterable, Klayvio or Braze, with the ability to modify HTML/CSS code.
• Is skilled in campaign reporting and analysis, with a keen eye for insights, learnings, and opportunities for continuous improvement.
• Is experienced in documenting campaigns and processes, with a strategic approach to improving lead scoring, routing, email deliverability, and automation rules.
• Has proven experience in driving change management to support the adoption of new tools.
• Embodies our EAGER values: Is ethical, adaptable, gritty, empathetic, and remarkable.
• Inspired by our MOVE principles: Moves fast and learns faster; obsesses about creating customer value; values impact over activity; and embraces healthy disagreement rooted in trust.
• Is willing to meet in person for scheduled team collaboration weeks, traveling as necessary to the hub where the team is based.

Compensation and Benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days 
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Last updated on Aug 22, 2024