<p dir="ltr"><em>At Happy Socks we have made it our mission to spread happiness everywhere, and you only have to spend a few minutes with us to realize how seriously we take it!</em></p><p>We are looking for an experienced, communicative and organized Sales Coordinator to join our Global Sales Support Team in Stockholm. As one of our Sales Coordinators, you’ll be the backoffice mastermind for selected Wholesale channels and their customers.<br></p><p dir="ltr">You will assist the wholesale team and customers with day to day order handling, as well as delivering sales data and material with accuracy and precision. </p><p dir="ltr">In this role collaboration is key, as you'll be working closely with the sales team, customers, Logistics and Planners team, as well as our warehouse. </p><p dir="ltr">The right candidate for this role strives for customer experience excellence, ensuring high quality in big as well as small tasks, and is comfortable being at the center of things. You have a proactive mindset and understand the importance of prioritizing. </p><p dir="ltr"><strong>Tasks & Responsibilities</strong></p><p dir="ltr"><strong>Key contact for all daily </strong><strong>operational tasks</strong><strong> and customer service for wholesale markets.</strong><strong></strong><br></p><ul><li dir="ltr"><strong>Supporting Wholesale team</strong><ul><li dir="ltr"><strong></strong>Coordinate daily with Sales teams to manage priorities</li><li dir="ltr">Supporting sales team with statistics and data</li><li dir="ltr">Link between the Sales team and customers to various functions within the business.</li></ul></li></ul><p><br></p><ul><li dir="ltr"><strong>Full ownership end-to-end for all order placement and admin for wholesale and customers</strong>:<ul><li dir="ltr">Owner of customer and order data in ERP and sales platforms</li><li dir="ltr">Place and track orders, ensuring prices, discounts and shipment dates are according to agreement.</li><li dir="ltr">Preparing and updating product data in various platforms</li><li dir="ltr">Prepare and communicate sales material for customers</li><li dir="ltr">Handling and resolving customer claims</li></ul></li></ul><p dir="ltr"><br></p><ul><li dir="ltr"><strong>Strong ERP-system and BI-system user</strong><ul><li dir="ltr"><strong></strong>Effectively utilize ERP system to manage and streamline operational processes</li><li dir="ltr">Flagging bugs and follow up on needed development</li></ul></li></ul><p><br></p><ul><li dir="ltr"><strong>In collaboration with the Global Logistics team</strong><ul><li dir="ltr"><strong></strong>Supervise warehouse inventory levels, ensuring stock accuracy is maintained, including consignment locations</li><li dir="ltr">Ensure customer agreement specifications are met during order fulfillment, adhering to warehouse SLA’s</li><li dir="ltr">Facilitate communication with the warehouse for customers VAS requirements</li></ul></li></ul><ul><li><strong>Enforce quality standards</strong></li></ul><p dir="ltr"><strong><br></strong></p><p dir="ltr"><strong>Requirements & Skills</strong></p><ul><li><strong></strong>5+ years of experience in a similar role</li><li>Previous experience with handling customer orders and shipments for B2B, including working with vendor guidelines for department stores towards a 3PL provider</li><li>Previous experience from working in ERP-systems, BI-systems and B2B platforms (Business Central, Colect, E-Flow is preferred)</li><li>Good knowledge of Excel</li><li>Fluency in Swedish and English.</li></ul><p>Most importantly, you have the personality to fit a somewhat crazy, fun work environment where we believe in color and playfulness, a place where you can expect the unexpected and you are a source of creative weirdness.</p><p><em>We care a lot about Diversity at Happy Socks and would love to see a range of genders, ages and various backgrounds apply.</em></p><p><em><br></em></p><p><em>Apply before the 23rd of October<br></em></p> •
Last updated on Oct 7, 2024