Summary
Acts as technical subject matter expert for day to day activities (plan, design, configure) related to technology deployments for Client Destination sites and facilities (fulfillment) projects. Has direct contact with the project management and technology project and support teams ensuring Client Destination technology requirements and integration dependencies are understood and incorporated into execution plans.
Essential Job Functions
Responsibilities include, but are not limited to:
1. Responsibility #1
a. Contribute to cost models and diagram packages. Individual will be part of the IT leadership on small construction projects representing IT. This includes structured cabling, main distribution frame design, intermediate distribution frame design and any other IT needs required for construction projects. Individual will have overall responsibility for IT delivery of technology for the site during construction and warranty after implementation of technologies. (60 % time)
2. Responsibility #2
a. Directly involved in the technical delivery components related to planning, installation (as needed), testing, deployment, and support (escalation of issues not resolved at first or second level) of all site technologies which include LAN operations and design, network security (firewall), servers, routers, MDF security cameras, UPS, along with cabling. This includes the integration of multiple technologies which facilitate site operation functions. (20 % time)
3. Responsibility #3
a. Works with the IT Site Infrastructure/Operations Manager, project managers, and business sponsors to assess and adjust project priorities as needed to meet the overall needs of the organization with supervision. (10% time)
4. Responsibility #4
a. Works with all technical teams to map technical integration points and ensure proper support documentation is in place with supervision. (5% time)
5. Performs other duties as needed (5% time)
Travel Requirements
5 - 15%. Travel would be required as needed to facilitate site due diligence assessments and to address any escalated support issues which required hands-on resolution. Travel could be to any of the current locations where Client resorts, sales offices, or call centers are located.
Minimum Requirements and Qualifications
a. Education
o Bachelor degree in related field (preferably engineering) or equivalent combination of education and directly related experience
b. Training requirements
o Continuing Education in Technology used by Client Destinations
c. Knowledge and skills
o Solid customer service skills
o Effective written, verbal, and presentation communication skills
o Organizational, analytical, and problem determination/resolution skills
o Ability to assess status and prioritize multiple concurrent projects at the task level
o Ability to work in a team structure, driving to aggressive deadlines in a fast-paced environment
o Proven ability to work in a collaborative environment amongst IT professionals
o Ability to communicate technical concepts and subjects in a clear and concise manner
o Ability to work and effectively communicate with peers and outside vendors
d. Technical Skills
o Moderate level of server infrastructure understanding
o Moderate level network and telecommunications architectural understanding
o Demonstrated proficiency in MS Office Suite of products; MS Office, Visio and Project
o Capable of reviewing construction documents to the level of communicating technology infrastructure requirements.
e. Job experience
o 5+ years of work experience in a medium to large diverse in-depth, enterprise-wide technical environment integrating, implementing and supporting technologies, specifically around network and telecommunication and client/server integration.
o 2+ years of work experience in a medium to large technical environment supporting infrastructure that supports the development and the deployment of business software applications
Additional Perks:
- Excellent Market Rate/Salary
- Positive Work-Life Balance
- Competitive Benefit Packages Including Medical Insurance, Dental Insurance.
Company Overview:
AGM Tech Solutions is a Women-owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.
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Last updated on Aug 18, 2023
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