Front Desk Agent

Holiday Inn Express Hotel & Suites in O'Fallon is seeking a professional Front Desk Agent. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training.

Front Desk Agent Job Overview:

Front Desk Agents perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. The Front Desk Agent also contributes to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

Primary Responsibilities:

• Attending to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Protect and securely handle all guest information.
• Assist and respond to all guest inquires in person, phone, or email as appropriate.
• Find the win-win in resolving guest concerns or complaints.
• Deliver the Brand and Company promises.

Qualifications:

• Must have a professional, warm, and approachable disposition.
• Fluently read, write, and speak English.
• Demonstrated ability to remain level-headed in hectic and tense situations.
• Must be at least 16 years old
• High school diploma or equivalent, college education a plus.

Work Environment:

This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at assigned workstation.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Last updated on Sep 24, 2024