Reservationist

Overview

The Reservationist is mainly responsible for answering phone calls, taking and confirming reservations. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards. 

Primary roles and responsibilities 

• Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner 
• Follows up on all reservation requests, changes, and cancellations 
• Calls guests to confirm all daily bookings 
• Ensures guests are advised of policies and deposit requirements 
• Acquires credit card Information for itemized receipts and credit card disputes 
• Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests
• Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed 
• Understands complete floor plan & service flow of the restaurant 
• Answers phone calls and provides information on reservations, availability, restaurant hours and services 
• Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experience

Requirements

• A minimum of one (1) year experience in an upscale dining setting 
• Excellent interpersonal and customer service skills 
• Strong written and verbal communication skills 
• Able to work in a fast-paced, team environment 
• Able to multi-task, is receptive to feedback and direction
• Knowledge of POS and reservation systems (an asset)

Last updated on Jun 23, 2022