Summary
This position supports the day-to-day activities of the z/OS Network team with all the tools and processes required maintain that environment to support required business processes. This requires advanced knowledge of the technologies listed below.
This position supports 24x7 processes .
Technology Skills
Experience with the technologies below is expected and the candidate is required to develop or have deep expertise in many of these during their work in Unum:
Languages: REXX
Tools: TSO, ISPF, JCL
Security and Protocols: RACF
Operating Systems: z/OS
Principal Duties and Responsibilities
Duties include but not limited to:
Knowledge of IBM z/OS product maintenance lifecycle
Experience with VTAM, TPX, TCIP/IP, NJE, EE, Mainframe print, OSA, and CTC configurations
Experience with various File Transfer Protocols and Mainframe configuration including encryption
Installation, maintenance, and support of the following:
VTAM
Enterprise Extender
Mainframe HIS
Netview
TCP/IP
NJE
Mainframe Print (LS, VPS ESF etc)
ATTLS, FTPS, FTP, SFTP, SSL
Weekend support for upgrades as well as supporting other initiatives working with other teams usually on Sunday from 2:00am ET to 12:00pm ET.
Communicates daily with the Team Lead and the team on progress made and planned progress for the coming day and reports any impediments that are blocking their progress
Takes an innovative approach to problem solving
Demonstrates good oral and written communication skills.
Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. •
Last updated on Aug 9, 2023