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Technical Program Manager

90jdnwyjgfdy1sv851re0uj3o2c3ea02a4ou43o75517ovu7b1qjnixm07d02sxk · 30+ days ago

Nashville, TN, US

Negotiable

Full-time

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DETAILS: Technical Program Manager
Title : Technical Program Manager
Compensation : D.O.E (Competitive base plus strong benefits package including 100% paid health insurance for each employee)
Start Date : ASAP
Location : Austin, TX (100% Remote) Open to Candidates from Texas, Tennessee, Montana, or Colorado, prefer living within 2 hours of Austin for occasional company meetings, client visits, or events that can be remote but prefer in person if possible, travel would be less than 10%...

OVERVIEW: Technical Program Manager
We're seeking a Technical Program Manager to help support an up-and-coming organization that continues to gain momentum. In this role you will serve as this team's technology platform suite's onboarding and project management lead. The ideal candidate is highly detail oriented with the ability to apply Agile methodology, use tools like Gantt charts, Trello boards, or JIRA to drive project planning and communication. If you are someone who volunteers to create a process when you find yourself in a situation where there is no process, then this role might be for you! If you are a technically minded, "hands-on " implementation program manager and excel at working with people across the board, please reach out to us to learn more about this opportunity to join a great team.

PREFERRED EXPERIENCE: Technical Program Manager
Bachelor's degree or directly related year for year experience
Excellent understanding and execution of Agile Scrum methodology (Agile Cert Preferred)
Experience managing projects, solutions, or services delivery for enterprise clients with multiple stakeholder groups
Demonstrated excellent written and verbal communications skills with strong documentation skills; highly organized with the ability to multi-task and manage shifting priorities on tight deadline
High level of intellectual curiosity and basic technical troubleshooting customer issue
Project management experience, collaborating with large and complex implementations within highly matrixed organizations
PMP Certification is a plus but not required

RESPONSIBILITIES: Technical Program Manager
Project management of the onboarding and implementation for individual clients, having a deep understanding of your customer workflows, and maintaining successful partnerships
Orchestrate post-sale alignment of appropriate resources to support implementation activities from customer kick-off to production
Partner closely with the Account team to ensure the successful transition of customer post revenue go live
Design and continually improve processes for implementation, including materials that enhance efficiency and customer experience during onboarding
Promote, maintain, and enhance our cultural values of pursuing knowledge and awareness, demonstrating value, being strategic, and innovating
Manage both business and technical owner escalations during client implementation phase, ensuring appropriate and proactive client communications while setting realistic expectations
Ability to quickly learn new technologies, adapt to customer demands, and able to "think on your feet "
Identify customers' requirements while identifying potential gaps and critical success factors

Thorndale Partners, LLC
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Please visit our Website to learn more and follow us on LinkedIn .

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Last updated on Apr 7, 2022

About the company

90jdnwyjgfdy1sv851re0uj3o2c3ea02a4ou43o75517ovu7b1qjnixm07d02sxk

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