Customer Service Representative

Inbox Business Technologies, a leading Information Technology and Services company, is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our clients, providing them with exceptional customer service and resolving any inquiries or issues they may have.

Responsibilities include answering incoming calls, responding to emails, and addressing customer concerns in a timely and professional manner. Additionally, you will be responsible for maintaining accurate records of customer interactions and ensuring customer satisfaction.

Responsibilities

• Provide excellent customer service and support to clients by phone, email, and chat
• Respond to customer inquiries in a timely and professional manner
• Resolve customer concerns and complaints, escalating issues as necessary
• Maintain accurate records of customer interactions and transactions
• Ensure customer satisfaction by providing accurate and helpful information
• Collaborate with internal teams to address customer needs and improve customer experience

Requirements

• Previous customer service experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to handle high-pressure situations and manage multiple priorities
• Attention to detail and accuracy in data entry and record keeping
• Proficiency in using customer service software, CRM systems, and Microsoft Office
• Flexible schedule with the ability to work evenings and weekends if necessary
• Ability to work both independently and as part of a team

Benefits

Benefits

Salary PKR 40,000

Medical Insurance

Health Insurance

Last updated on Apr 2, 2024