Client Services Associate

• Casual Work Environment
• Generous Paid Time Off
• Flexible Work Schedule
• Great Benefits
• And More…

• Work with the Advisor to provide the firm’s Client experience
• Serve as the main contact point for clients and advisor(s) for service needs/questions
• Working directly with custodian(s), Level Four Financial (Broker Dealer) and Level Four Corporate office
• Assisting with Advisor’s calendar management
• Heavy communication with and from Advisor(s) and Client Service Lead
• Providing both client-facing and advisor-facing service
• Creating, tracking, managing, and processing account paperwork and requests, including documenting in CRM
• Communicating with clients via phone and email
• Managing and documenting the client experience activities
• Opening new accounts, tracking transfers and cash requests
• Processing Cash/ACH requests initiated by client
• Managing the Financial Advisor’s calendar
• Staying involved and aware of Level Four and custodial Process & Procedure changes as they affect your advisors
• Additional duties as required

• 3 - 5 years of experience successfully supporting busy Financial Advisor(s)
• Bachelors/Associate Degree or equivalent work-related experience
• Ability to organize, prioritize, multi-task, follow through on commitments, and work independently, while being reliable, accountable, detail-oriented, and team-oriented
• Superior communication skills when interacting with clients, advisors and teammates
• A passion to help the team and the advisors
• Very comfortable with Microsoft Office Suite (outlook, word, excel)
• Comfortable with technology, in general

• Experience with Salesforce as a CRM
• Experience with Raymond James or other custodians

• Experience with TD Ameritrade and/or Fidelity
• FINRA Series 6 or 7

Last updated on Nov 5, 2024