<p>At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast 🚀<br></p><p>It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively. </p><p>You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress rapidly. </p><h3>About the role</h3><p dir="ltr">Beam’s mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we’re building a suite of AI products to revolutionise frontline work. </p><p dir="ltr">Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high quality care to vulnerable residents who need it most. </p><p dir="ltr">There’s lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Magic Notes we can pioneer the use of AI in frontline services.</p><p dir="ltr">Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beams software products as we scale. </p><p dir="ltr">This is a broad and hands-on role. You’ll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you’ll build a network of champions at every level to inform and grow the partnership. </p><p dir="ltr">When you’re not out and about, you’ll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you’ll provide a comprehensive evaluation and lead the negotiation for an extended contract.</p><p dir="ltr">This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK <br></p><h3>You’ll be</h3><ul><li dir="ltr"><p dir="ltr"><strong>Building strong relationships</strong> - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers</p></li><li dir="ltr"><p dir="ltr"><strong>Driving adoption </strong>- through both organised training and proactive engagement with front line teams and managers</p></li><li dir="ltr"><p dir="ltr"><strong>Demonstrating the impact of our work -</strong> through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be </p></li><li dir="ltr"><p dir="ltr"><strong>Identifying and securing expansions</strong> - spotting opportunities, developing proposals and leading contract negotiation</p></li><li dir="ltr"><p dir="ltr"><strong>Acting as the voice of the customer -</strong> sharing feedback which drives our product roadmap</p></li><li dir="ltr"><p dir="ltr"><strong>Helping build the customer success team</strong> - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works</p></li></ul><ul> </ul><div> <h3>You are</h3> <ul><li dir="ltr"><p dir="ltr"><strong>A natural relationship builder</strong> - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams </p></li><li dir="ltr"><p dir="ltr"><strong>A strong multi tasker - </strong>you’re incredibly organised, comfortable with multi tasking and can switch between different activities with ease</p></li><li dir="ltr"><p dir="ltr"><strong>Results-driven</strong> - you thrive working towards ambitious individual KPIs</p></li><li dir="ltr"><p dir="ltr"><strong>A confident negotiator</strong> - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product</p></li><li dir="ltr"><p dir="ltr"><strong>Adaptive and resilient </strong>- you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation</p></li></ul><ul> </ul> <h3>You'll need</h3><ul><li dir="ltr"><p dir="ltr"><strong>Demonstrable experience of driving growth</strong> through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product</p></li><li dir="ltr"><p dir="ltr"><strong>A strong sense of diplomacy </strong>- you know how to appropriately build relationships with stakeholders across Government and social care organisations</p></li><li dir="ltr"><p dir="ltr"><strong>A creative, growth mindset</strong> - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers</p></li><li dir="ltr"><p dir="ltr"><strong>Incredible discovery techniques</strong> - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help</p></li></ul><ul> </ul> </div><h3><strong>About Beam</strong></h3><p>We’re a team of over 150 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of <a target="_blank" href="https://beam.org/awards">awards</a> for our work (including one from our former Queen!) We’re one of the <a target="_blank" href="https://www.wired.co.uk/article/london-hottest-startups-2021">10 hottest startups</a> in London, according to WIRED magazine and one of <a target="_blank" href="https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D">LinkedIn’s Top 15 UK Startups</a> for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.</p><p>We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.<br></p><h3>Our benefits</h3><ul> <li>Highly competitive salary of £40,000 - £55,000 (on target bonus of 40% of your salary)</li> <li> <a href="https://www.gov.uk/tax-employee-share-schemes/enterprise-management-incentives-emis" target="_blank">EMI-qualifying</a> share options</li><li>Therapy, coaching, classes & content - powered by <a target="_blank" href="https://www.oliva.health/">Oliva</a></li> <li>Annual company retreat</li> <li>New laptop - choose between a MacBook Air or PC</li> <li>1:1 workplace coaching with More Happi</li> <li>Regular team talks from leading UK tech entrepreneurs</li> <li>Free subscription to Calm meditation app</li> <li>Discounted bike and accessories with Cyclescheme</li> <li>Discounted tech products with Techscheme</li> <li>Your own financial well-being coach, through Bippit</li></ul><h3>Application process</h3><p dir="ltr">We have a four stage interview process, giving you plenty of time to learn about Beam whilst we get to know you better:<br></p><ol><li dir="ltr"><p dir="ltr">30 minute video call with a member of our team</p></li><li dir="ltr"><p dir="ltr">Timed practical remote test </p></li><li dir="ltr"><p dir="ltr">Presentation with our Customer Success team</p></li><li dir="ltr"><p dir="ltr">3 final culture and value meetings</p></li> </ol><h3>Feeling excited? </h3><p>Start your journey to the most rewarding and challenging role of your career. We're excited to hear from you.</p><p>We’re proud to have a diverse team with broad talents. If you are unsure whether you tick every box but think you have the skills to make an impact - <strong>please apply!</strong></p><p><em>Please note:</em></p><ul><li><em>We are accepting rolling applications for this role, with no fixed close date - <em>if you are interested please do apply when you can</em></em></li><li><em>We have a 6-month wait period before you can re-apply to Beam</em></li><li><em>Unfortunately, we are unable to provide visa sponsorship to candidates</em></li></ul><ul></ul> •
Last updated on Dec 30, 2024