Currently I have an opening for a Veterinary Technician Service Specialist located in Duluth, GA (Hybrid).
Details for the position are as follows:
Job Description:
- Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, CLIENT policies and procedures for the capture, maintenance and reporting of adverse events and product quality complaints.
- Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with CLIENT products.
- Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), CLIENT sales personnel, distributor sales representatives, or other CLIENT personnel.
- The major form of communication is via telephone but may include email and hand delivered mail.
- Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
- Maintain a high level of technical and clinical expertise related to CLIENT products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.
- Document all communications within the CLIENT Validated Database (PVWorks) in accordance with CLIENT SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
- Ensure timely and accurate communication and adherence to all CLIENT SOPs , including escalating calls to Technical Services Veterinarians as needed.
Constantly upgrade technical expertise by reading journals and attending scientific
seminars. - Support external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
- Research pertinent topics and prepare reports as requested by the Manager. Participate in call analysis and report trends or issues involving product usage. Perform additional duties as assigned.
- Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
- Pay Rate: $20 – 25/Hour
- Shift Schedule: Monday – Friday, 9 am – 6 pm EST (Hybrid: 2 days onsite)
Qualifications:
- Associate Degree
- 3+ Years of experience working in veterinary clinic (vet assistant/technician)
- Customer Service and Complaint Handling
- Phone Etiquette
- Documentation/Data Management
- Contract to start, conversion/extension on performance
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Last updated on Nov 10, 2023