Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.
⭐ Our team
Our team grew from 40 people to 90 people in 2023. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, ProCore, and ServiceTitan.
We’re scaling even faster in 2024 to keep pace with our customer growth.
🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
🫵 Why we’re looking for you
As the Manager of Customer Retention you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on retaining customers, proactively identifying at-risk accounts, and developing strategies to minimize churn reactively. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the VP of Customer Success, along with cross-functional teams, to continuously improve the customer experience.
This role is 100% remote and can be based anywhere in the United States or Canada.
🚩 Notice - Employment Scams
Please note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.
We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.