Senior Credit & Collections Specialist

Build the future of data. Join the Snowflake team.

As a Senior Credit and Collection Specialist, you will collaborate with business partners to ensure that the credit and collections process functions smoothly and efficiently. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other credit management functions.

We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals.

• Perform analysis of collection practices and develop process improvements 
• Work with our internal sales team and other cross functional teams as well as outside customers to resolve credit and collection issues as well as help improve processes 
• Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy 
• Analyze delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations 
• Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary
• Participate in and support systems improvements and focus on streamlining the collection process
• Develop, implement, and maintain desktop procedures for ongoing credit and collection activities
• Provide the required support for external, internal and SOX audits, process walkthroughs and workflows as and when required (primarily during quarter and year end audits)
• Participate in global standardization efforts for policies and procedures.
• Work with cross functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process.

WHAT YOU'LL NEED :

• 5-7+ years of collections and credit experience along with multi-national high-tech industry experience 
• Experience of supporting Credit and Collections on a global level 
• Excellent communication skills, both written and verbal, and strong customer service approach
• Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision
• Order-to-cash business process management experience a plus
• Must have strong Excel skills
• Ability to build strong cross-functional relationships and work collaboratively
• Proactive, problem-solving attitude, display skepticism and ability to think outside the box.
• Adapts quickly to changes in a dynamic organizational structure and business processes
• Ability to work independently and a strong team player
• Bachelor’s / Master’s degree in Finance, Accounting or Business

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.