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Helpdesk Support (Part timer)

t1jdnwuid5bbsl2uyun6ml29ip2w170354ufox2y9t7hw8z1bbtbczbtg05n6olw · 30+ days ago

Joplin, Missouri, MO, US

Negotiable

Full-time

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Softtek Integration Systems, Inc. is seeking an experienced Helpdesk Support (Part timer) to support our client near Joplin, Missouri. This is a 12 month position, with possible extension.

Helpdesk Support (Part timer)
Onsite Support

Strong Knowledge Windows Front-End Environment (XP, Win7,Win10)
Strong Knowledge Ticketing System Tool (Remedy, Client Service Manager, Service Now, etc.)
Strong Knowledge ITIL Framework (Change, Incident Management, etc.)
Strong Knowledge Office Package (Outlook, Excel, Word, etc.)
Good Knowledge Networking (Topologies, MPLS, etc.)
Good Knowledge PC Hardware Structure Devices
Basic Knowledge Service Administration Activities
Strong Customer Care Behavior

Soft Skills
Compromise
Ownership
Synergy
Team work
Good communications skills
Proactive
Metrics driven
Availability
Open to learn
Sense of urgent
Auto-determination

Activities to Perform:
Support End Users
Attend Tickets
Manufacturing environment
Support business operations on IT related issues

Softtek Company Summary

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico, China, Brazil, Argentina and Spain, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and its trademarked Global Nearshore service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry.

Vision
We aspire to transcend as a leading global provider of IT and business process solutions, forging longstanding and mutually beneficial relationships built on a foundation of earned trust. We will build our future by being a well-grounded and socially responsible company, with a profitable track record, delivering innovative high quality services, driven by a passionate, human-centric culture.

US Operations Corporate Offices:
3636 South Geyer Rd, Sunset Hills, MO 63127

Services:
o Application-Related Services
o Business Process Outsourcing
o IT Infrastructure Support
o Software Products and Associated Services

Customers:
o Softtek is a preferred service provider for several Fortune 500 organizations
o Top-tier corporations in the markets where we operate

Awards and Distinctions:
o SEI CMMi Level 5
o Six Sigma Corporate Program
o IAOP Global Outsourcing 100 List, 2009, 2010, 2011
o 10 SAP Award of Excellence in "Best Regional Partner category
o Named as a "Strong Performer " for SAP Implementation services by Forrester
o Globalization-2010 Award for Performance, Client GDC Program
o BusinessWeek Emerging Outsourcing Players
o ISO 9001:2008 (for Procurement Services from Aguascalientes, Mexico and for "Design, development, support and IT application improvements in Argentina)
o ISO 9001:2008 Certification (for Development, Maintenance & Application Support in Brazil)
o Gartner Best Solution Delivery Award 2004
o The Global Services 100 - Top Company to Watch South of the Border 2007 & 2008 and Top Company to Watch in Latin America 2006 by neoIT and Global Services Magazine
o Great Place to Work Institute's Best Places to Work For: Argentina, Brazil, and Mexico
o Only Latin-American company in Gartner's Magic Quadrant for Offshore Application Services 2006 & 2007

For additional information, visit our website at www.softtek.com

For other employment opportunities, go to: http://www.softtek.com/en/unitedstates/jobs-usa-canada

•

Last updated on Aug 31, 2020

About the company

T

t1jdnwuid5bbsl2uyun6ml29ip2w170354ufox2y9t7hw8z1bbtbczbtg05n6olw

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