Customer Success Manager III, Commercial

Hiring in: New York, San Francisco, Austin, Madison

The Role: 
Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when. As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for enterprises like Cisco, Dell, Zendesk and Box. We will trust you to own high profile customer relationships, ensure customer adoption delivers measurable results and create a culture of customer success at 6sense. 

The Responsibilities: 
We’re in the high growth stage of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization. This is a unique opportunity to help shape and accelerate our success.

As Customer Success Manager you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers.  

Responsibilities include: 

• Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training 
• Working closely with customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense 
• Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn 
• Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense 
• Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content 
• Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements 
• Customer Success Managers will represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. 
• Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap 
• Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral 
• Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense 
• Ability to juggle multiple projects, prioritize, and scale 

Your Experience:

• 3-5 years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions 
• Must have experience with closing renewals and creating expansion opportunities 
• Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams 
• You have led projects from conception to closure, and have experience leveraging internal resources to get things done. 
• Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus 
• Strong analytical and communications skills 

Base Salary Range: $75,889 to $111,304. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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Last updated on Aug 22, 2024