Solutions Engineer

About Oden:

We are in a new industrial revolution. Access to manufacturing analytics has transformed from a luxury to a necessity for running a thriving factory. Labor shortages, increased material costs, fragile supply chains, rising global demand, and more advanced product designs mean it’s more important than ever for manufacturers to be agile and efficient. Leading manufacturers partner with Oden Technologies to leverage data in their day-to-day operations, enabling them to excel in this highly competitive and ever-evolving landscape.

One of the driving forces behind this change is the challenge of hiring and retaining front-line staff, as the industry often faces annual turnover of over 70%. Knowledge transfer and training are impeded by fragmented and siloed manufacturing data. We are revolutionizing the way plant-floor staff access and use data, helping workers become domain experts and high performers, faster.

Our manufacturing analytics solution aggregates and translates billions of data points generated in production into actionable intelligence for engineering and operations teams. With Oden, they gain unprecedented insights that drive a rapid and impactful decision-making process. No longer do they need to rely on IT, analysts, or data scientists—our solution empowers front-line teams to make independent, data-driven decisions. This democratizes decision-making,fosters a better working environment for front-line staff, and saves millions of dollars worth of wasted material, energy, and time per factory every year

Join a team solving real, impactful, and challenging problems. Let's shape a future where manufacturers and their front-line teams are equipped with the tools and knowledge to thrive in this new era of industry.

You:

• Care about the mission of the product and company.
• Are never satisfied with the way things are, but excited about the way things could be.
• Embrace data and different technologies and want to see how they can work together.
• Empathize with customer needs and enjoy novel ways of posing and solving their problems.
• Live by transparent and scientific thinking. You put in the work to find the best ideas with those around you.
• Are happy to put on steel toe boots and hit the factory floor to work with the production manager.

The Role:

The Solutions Engineer is a crucial team member responsible for driving the successful implementation and integration of Oden to our customers. You’ll apply your critical thinking and technical skills to deliver integration solutions and develop Oden’s integration toolset. This role involves working closely with our Sales, Solutions Architect (SA), and Engineering teams to understand customer requirements, design technical solutions, and execute/oversee implementations. By iterating quickly with customers, Solutions Engineers play a critical role in ensuring our solution is effectively deployed and integrated to match the unique needs of our manufacturing customers.

Responsibilities:

• Technical Solution Design

  • Collaborate with sales/SA/engineering teams to understand customer use cases and data integration requirements

  • Design technical solutions that integrate relevant data sources to Oden’s cloud endpoints

  • Develop detailed implementation plans, including system configurations, data migration strategies, and integration requirements

• Implementation, Integration, and Development

  • Lead the technical implementation of Oden integration solutions

  • Configure and customize our products to align with customer workflows, processes, and business rules.

  • Oversee the integration of our solutions with existing manufacturing systems, including ERP, MES, and QMS platforms.

  • Develop and maintain libraries/connectors to interface Oden with common solutions

• Technical Expertise

  • Serve as a subject matter expert on the technical aspects of Oden, including architecture, APIs, and data models.

  • Identify product enhancements and communicate with product/engineering teams

  • Provide guidance and support to customers and internal teams on technical implementation best practices and methodologies.

  • Troubleshoot technical issues (e.g., networking, QA, and resolve challenges encountered during implementation and integration.

• Collaboration and Communication:

  • Communicate technical requirements, dependencies, and timelines effectively to internal stakeholders and manufacturing clients.

  • Foster strong relationships with customers, serving as a trusted advisor and advocate for their technical needs and objectives.

  • Work closely with cross-functional teams (sales/SA/CSM) to ensure alignment and coordination throughout implementation.

• Documentation:

  • Develop integration documentation to support turnkey deployments

  • Continuously update and enhance documentation based on customer feedback and evolving product capabilities.

 

Required Qualifications:

• 3+ years of experience supporting SaaS enterprise sales cycles on integration and digital transformation projects as a Solutions Engineer, Technical Consultant, or similar client-facing technical role. Experience working in manufacturing is a plus.

• Programming experience:

• Scripting (python, powershell, bash, or similar)

• Writing SQL queries

• Making REST API calls

• Experience with the following technologies

• Middleware and integration toolsets

• Windows and Linux operating systems

• Enterprise networking and troubleshooting

• Deploying and maintaining remote applications

• Strong writing skills for technical documentation

• Experience supporting customers and managing technical solutions

• Excellent communication skills

• Curiosity and enthusiasm about technology

• Strong project management and self-organization skills

• Ability to multi-task across multiple clients & priorities

• Comfort in a startup environment - ability to move quickly and wear many hats

• Based in the Atlanta area 

What We Offer You:

• Measurable impact on the world and the chance to help real people - family businesses, entrepreneurs, engineers.
• An opportunity to build lasting, collaborative relationships with visionary C-level clients in the manufacturing, Industry 4.0, and AI spaces
• A platform that has the potential to evolve beyond what we have envisioned now
• Scientific and transparent thinking, for everyone involved

We’re an equal opportunity employer (EOE). 

Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as this is the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.

Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities, and the ongoing development of a psychologically safe work environment.

We anticipate the base salary band for this role will be between $95,000 and $150,000, in addition to equity and benefits. This role may be hired at the Associate level ($95,000 to $115,000) or the Senior level ($115,000 to $145,000). The salary at offer will be determined by factors such as the candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team.

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Last updated on Oct 24, 2024