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Salesforce Functional Lead

Negotiable
Full-time
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Title: Salesforce Functional Lead
Company: Epson
Location: Long Beach (out-of-area candidates okay)
Type: 6-months contract; 40hrs/wk ONSITE

Interview Process:
  1. Phone
  2. Skype/Onsite

Past Feedback and Challenges:
  1. Short duration on project
  2. Does not feel enough experience on Salesforce
  3. Transitioned from other areas to Salesforce
  4. Does not elaborate on core requirements
  5. Have done work in multiple areas and not consistently in the areas they are applying for
This position will provide business analysis for the Salesforce CRM implementation. This role will work with business users, Salesforce team members, and other IT team members to drive a successful Salesforce implementation – including providing Salesforce functional expertise to design and deliver solutions.
  • Analyze and review business, functional and technical requirements; create process flows/diagrams
  • Ensure compliance with security policy through profiles, roles and permission sets
  • Recommend changes in product, process and service improvement in development and configuration; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions
  • Lead testing; prepare test data, plan and conduct feature testing
  • Administration and support of Salesforce application including but not limited to managing multiple user setup, profiles and roles, customization of objects, workflows, fields, page layouts and validations.
  • Develop and create customized reports and dashboards.
  • Logging and tracking identified system problems through resolution.
  • Creating and maintaining documentation on processes, policies, application configuration and help related materials for users.
  • Using Salesforce data import tool/work bench to import/export and mass update records.
Minimum Requirements:
  • In-depth knowledge of Salesforce administration; security, standard objects, reports/dashboards, Chatter, Knowledge, Communities, Live Agent, data management and sandbox environments
  • Salesforce Administrator or Developer certification required
  • Experience working on merge projects requiring merging of multiple Salesforce instances into single instance
  • Experience working with marketing automation solutions like Marketo and Pardot
  • Track record of achievement
  • Ability to understand end users' needs and translate those into business requirements
  • Strong verbal and written communication skills.
  • Strong analytical/problem solving experience to deal with complex business problems. This includes risk definition, establishing quality controls, and implementation of end-to-end solutions.

Last updated on May 23, 2017

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