Mobile developer with Production Support

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.



Rate Range: $70-$75/hr on C2C without benefits
 Salary Range: $130K-$135K per annum with benefits




Job Description:
Roles and Responsibilities:

• Responsible for the day-to-day maintenance of the Mobile App platforms and its features in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure, Tools, Backend Support team members. In depth Functional knowledge of the application(s) supported and inter dependencies.
• Proactively monitors Mobile Platforms using AppD/Glass Box/Splunk tools. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
• Review and analyze the App stores feedback, Customer feedback tickets and daily production monitoring reports for possible root cause.
• Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the issue’s resolution.
• Performs daily manual checks on Mobile Dashboard to ensure that App stability and healthiness.

• 3 years Development experience in Web or Mobile Technologies
• 2 + years in an application monitoring/support related role
• 2 + years using Splunk and expert in creating complex Splunk queries
• Strong communication skills with the ability to capture and articulate technical and non-technical details.
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills
• Flexibility to work

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our recruitment team at businessexcellence@aptask.com.
 

Last updated on Sep 29, 2023