Claims Advocate

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team:

We are looking for customer obsessed Claims Advocates (Claims Associates) to join our team in Phoenix, Arizona. If you are a passionate and driven individual with prioritization and agility skills, then please read on and apply!

What you'll do:

• Deliver an empathetic, best-in-class claims experience to Turo hosts and guests 
• Investigate and resolve assigned auto physical damage claims 
• Resolve Turo claims with speed and accuracy and high commitment to quality
• Coordinate claims processing with Turo's third party vendors
• Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
• Be an active contributor to Turo’s claims department and a revolutionary culture pioneer 

Your profile:

• Strong proficiency in customer-facing communication, multitasking, and strong time management skills
• Strong emphasis on phone calls and email correspondence to effectively engage with hosts, partners, and team members.
• Stellar customer centricity 
• Eagerness for success and growth
• Demonstrate change management, negotiation and decision-making skills
• Ability to prioritize and organize daily tasks as assigned
• Excellent follow-through, attention to detail, and with minimal need for supervision
• Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
• Reside in the Greater Phoenix area.  We are currently in a Hybrid work environment.

Bonus if you have:

• Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders 
• Minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment
• Total loss handling experience.
• State licensing desirable.
• Proficiency with technology: macOS and Google Docs
• BA/BS or equivalent preferred.
• Estimatics experience is preferred

The Phoenix base salary for this full-time position is $48,000 + equity + benefits. Our salaries are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

Schedule:

We have hybrid schedules available from Monday to Friday between the hours of at 9:00 AM-5:00 PM

Mandatory In office training for the first 12 weeks 

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Last updated on Aug 19, 2024