. Preferred relevant work experience 2 to 6 years
· Excellent knowledge in remote desktop support
· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
· Good knowledge with windows 10
Performs upgrades as directed to ensure the longevity of equipment
· Test computers to ensure proper functioning of computer systems.
· Adhere to policies as per corporate manuals and directives.
· Setup computers and install software for various applications and programs.
· Interact with staff on desktop problems and their resolution.
· Network and connect computers within organization to better communication.
· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
· Good Knowledge with software distributions tools.
· Must be comfortable working in 24*7/On-Call environment.
Provide assistance needed from Top level Management, CEO and VP level Users
· Knowledge of Active Directory, MS Exchange, SCCM Client , Dell Command Center
· Knowledge of MS Office Suite 2016/365, One Drive
Knowledge of Apple/Android Mobile devices
· ITSM ticketing tools such as Remedy, Client Service Center, client Service Center
- Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines
Last updated on Mar 28, 2023
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