Customer Experience Specialist (FinTech Industry | Hybrid Work Set Up)

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: recruitment@connectos.co

Job Responsibilities:

• Responding to customer support inquiries and give updates on how their orders are processing
• Resolve complex customer issues by explaining processes clearly and thoroughly
• Explain to customers about their specific cases and educate them on the process around identification and onboarding and placing orders & cancellations
• Pro-actively watch out for the best interest of our customers ensuring an excellent customer experience while looking for opportunities to add value
• Performing outbound phone calls as required to resolve outstanding issues
• Escalating issues to your team leader, managers and other departments as required
• Providing training and assistance to other new team members when needed.

Requirements

● Bachelor's Degree in any field

● at least 1 year of experience working in a business process outsourcing environment, preferably supporting customers

● a willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience

● adaptable and resilient operating in a quickly changing environment

● willingness to identify process improvement opportunities and share these with team leaders / manager

● professional, assertive, and efficient communication skills.

● experience with and competent in communicating with customers with varying cultural background and level of understanding of cryptocurrency.

● experience in handling customer escalations on the spot.

● multi-tasking skill is a must.

● fast internet connection (5mpbs broadband internet connection)

• To be eligible for this role you must be able to work on a shifting roster or weekends
  
• Must be amenable to work on a hybrid set-up (but not on a weekly or daily basis)
  

Benefits

Standard Job Benefits:

• HMO on Day 1
• Paid Time-Off
• Quarterly Sick-Leave Conversion
• Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
• Equipment provided

Standard Job Highlights:

• Work-life balance
• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture

Last updated on Mar 15, 2022