Customer Experience Specialist - Part Time (AU FinTech, Hybrid)

Schedule: Shifting Schedule

What are we looking for?

• Bachelor's Degree in any field
• At least 1 year of experience working in a business process outsourcing environment, preferably supporting customers
• Experience with and competent in communicating with customers with varying cultural background and level of understanding of cryptocurrency.
• Experience in handling customer escalations on the spot.
• Willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Willingness to identify process improvement opportunities and share these with team leaders / manager
• Fast internet connection (50mpbs broadband internet connection)

What will you do?

• Responding to customer support inquiries and give updates on how their orders are processing
• Resolve complex customer issues by explaining processes clearly and thoroughly
• Explain to customers about their specific cases and educate them on the process around identification and onboarding and placing orders & cancellations
• Pro-actively watch out for the best interest of our customers ensuring an excellent customer experience while looking for opportunities to add value
• Performing outbound phone calls as required to resolve outstanding issues
• Escalating issues to your team leader, managers and other departments as required
• Providing training and assistance to other new team members when needed.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Set Up
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, the leading infrastructure provider based in Australia, offers embedded crypto solutions and facilitates opportunities in a fast-paced crypto economy. They have a global network of payment solutions and regulatory licenses, empowering businesses to seamlessly integrate crypto and fiat for global audiences while reducing fees and increasing conversion rates.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Last updated on Mar 15, 2022