Website Operations Manager

Website Operations Manager
Parsippany NJ Hybrid position 3 days onsite 2 days remote



We are seeking a highly motivated self starter to work as our Website Operations Manager. In this highly visible role you will be collaborating across the marketing and IT departments and be responsible for the end to end website planning and implementation process.

Specifically, this manager will be organizing the sprint planning cadence along with identifying the individual user stories and requirements necessary to bring digital priorities to life on company owned web platforms. In this role the manager will be connecting the dots among internal stakeholders and systems to produce the appropriate content and materials to optimize the user experience across our respective customer audiences.

 

ESSENTIAL RESPONSIBILITIES

Drive technical Search Engine Optimization efforts to ensure the website is optimized and properly set up to drive organic traffic

Partner with the business analyst to define and write detailed user requirements for the development team

Review and test functionality against requirements prior to new features being published

Collaborate with the engineering team to plan and manage sprint capacity and overall

cadence ensuring efficient continuous delivery of web materials

Define product roadmap and delivery calendar from what is acceptable as a minimum viable product with ongoing enhancements and refinements

Identify data driven decisions through analytics and testing

Maintain and optimize a web governance structure of alerts, prioritizing service ticket

requests, continuous monitoring and troubleshooting to minimize errors and downtime

 

QUALIFICATIONS

The ideal candidate has a balanced mix of technical skills and business acumen with a customer first mindset on how users behave within a digital experience with proven results

Experience working with enterprise web CMS platforms is required

Working knowledge of managing content and configurations for new functional features across lower environments UAT through to live production on site

Experience with Google Analytics and Tableau dashboards to inform decisions is strongly preferred.

Experience managing website language translation, chatbot implementation, customer reviews integration, personalization features, and e-commerce across both product and services strongly preferred

Solid understanding of Agile development practices and forums (e.g. Scrum, Sprint Delivery, backlog grooming management)

 

EDUCATION and ADDITIONAL EXPERIENCE

Bachelor's Degree required; MBA or relevant Master's Degree preferred

3-5 years of experience in leading/managing website development in a large cross functional team environment

Exceptional ability to co-create and work collectively with various business leaders and key stakeholders

Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; translate complexity into actionable actionable plans

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Last updated on Nov 21, 2023