Title: Leave of Absence SpecialistLocation: Toronto Ontario Canada M6J 3L9Duration: 12 months Comments/ Additional Notes:- Interview Process: Teams Video Interview.
- Worker will work from home.
- Office work - all plants (5 different plants) are within Greater Toronto area.
- Likely 1 plant a month and/or 2 to 3 times a month will go to a facility.
Description:- Top Skills on a Resume: understanding a manufacturing environment.
- Leave of absence process (Canada laws).
- Someone from a Manufacturing Supervisor Role might be a good fit.
- Technical experience would be good for help with projects and automation.
- Problem solving, analytics, help with projects.
- nursing or medical field would not be a good fit.
Day to Day: 3rd part insurance provider so they make sure employees are connecting with the insurance provider.
- Gather how long the leave will be. Go between insurance provider and Client.
- Update IT systems to make sure status updates are correct.
- Work with Employees to make sure all paperwork received.
- All paperwork gets sent to provider.
- Excel, WorkDay, Payroll system, ServiceNOW, PowerBI.
"Leave of absence Specialist:- How you will contribute
- You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met.
- As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes.
- In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Client policies and the law, analyze, and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills, and taking initiative
More about this role:- Under the direction of the team leader within the Work and Life team, the Leave of Absence Specialist will proactively manage all non-occupational leave types in Canada; including but not limited to Short-Term Disability (STD), Long Term Disability(LTD), Parental Leave, AODA accommodations (Accessibility for Ontarians with Disabilities Act), Unapproved absences etc.
- This role will focus on early and safe return to work, reduced lost time for non occ cases.
- Fluent in continuous improvement methodologies to improve organizational effectiveness, reduce process defects, improve workflow, and improve the overall employee experience.
- The leave of absence specialist will ensure accurate information is reflected the HR system of record and third-party vendors are providing timely updates on all claims.
- The Leave of Absence Specialist is expected to stay current on all applicable local, provincial, and federal laws, and legislation.
- In their work as functional experts in this specialized area, the Leave of Absence Specialist must also maintain exceptional working relationships with internal management groups, Centers of Excellence (COEs), external vendors, and the broader employee population. Coach managers and employees on the benefits of self service.
Responsibilities:- Coach managers and employees to self-serve Expert Knowledge of all Canadian non occupational medical and statutory leave types including personal and compassionate care leave.
- Coaching managers and employees on LOA types/process/legal requirements, modified RTW, duty to accommodate.
- Proactively manage claims end to end to ensure early and safe return to work.
- Provide clearance to employees to return to work and reduce interruption to the business.
- Keep key stakeholders informed of all claim status, expected return to work, etc.
- Continuous improvement of end-to-end process – using CI methodologies and data analysis improve organizational effectiveness, reduce defects, improve workflow, and improve the overall employee experience.
- Business acumen
- Work with manager to create, execute, and monitor early and safe return to work plans.
- Use data to predict trends, prevention, education, create and update knowledge articles (review metrics, KPIs, SLAs and top call driver and knowledge article hits
- Work in squads to identify root causes and resolve issues.
- Accountable to Work with People Leads and legal as needed to determine next step for unpaid, unapproved LOA claims and reduce impact to the business.
- Assist managers and employees to obtain specialized equipment for modifies work. Work with procurement and other workstreams to establish standard process and updates as needed.
- Ongoing communication and updates provided to key stakeholders.
- Reduce cost of lost time claims for non occ claims
- Embrace/leverage technology to improve ways of working.
- Review and update standard operating procedures as needed.
- Effectively manage the lifecycle of AODA Accommodation claims that may or may not run concurrently and consecutively with STD, ensuring that appropriate modified duties are made available. Coach managers, employees and people leads on the duty to accommodate.
- Collaborate with all parties to create effective accommodation plans. Ensuring regular follow ups are completed on time.
- Participate in any Work and Life team activities as needed.
Additional Job DescriptionWhat extra ingredients you will bring:Education / Certifications:- Degree in Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology, or related field (preferred) or equivalent experience.
- 3-5years of relevant experience in Leave of Absence, Human Resources, or experience within Shared Services Organization.
- 3-5 years customer service experience
- Fluent in English (oral and written fluency is required).
- Fluent in French (oral and written fluency is a required)
Job specific requirements:Functional/technical skill:• Knowledge of applicable federal and provincial leave of absence laws, practices, and standards, including but not limited to AODA and the Employment Standards Act.
• Computer skills, Microsoft Outlook, Word, and Excel, SharePoint, One Note, Internet search tools and the ability to easily learn new software programs
Experience with Workday, Service Now or similar systems preferred.
• Case management Customer Focus
• Excellent customer service and sense of urgency.
• Establishes and maintains effective working relationships with employees, managers and third- party providers.
• The ability to work collaboratively and independently, Interpersonal Savvy.
• Conflict Resolution.
• Business Acumen
• Work under pressure Organizing and Planning
• Demonstrate ability to handle shifting priorities, maintain confidentiality and meet deadlines
• Continuous improvement mindset
• Time management
Written and verbal communication skills:• Excellent communication skills (English and French) – able to clearly articulate ideas and listen actively,
Internal and external contacts:- Third- party vendors including, provincial and federal government sponsored services, People Leads, Employees, People Services, Payroll and Benefits teams.
Accountability:- Travel requirements: Within the GTA
- Work schedule: Monday to Friday
- Work Location: Toronto Head Office"
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Last updated on Nov 8, 2023