At Atlan, we know that great onboarding isn’t just the beginning of a journey—it’s the foundation for lasting customer success. As we continue to scale, we’re looking for a visionary Head of Onboarding to redefine how large enterprises adopt our product and drive meaningful transformation in their post-sale experience.
Why is this role important for us? 🤔
- As Head of Onboarding, you’ll lead the most pivotal phase of our customer journey—where first impressions set the tone for long-term success.
- Fortune 500 clients come with complex data environments, and you'll be at the forefront of transforming those challenges into seamless, efficient solutions—from metadata ingestion to full integration.
- Your leadership will directly influence how quickly customers unlock value from Atlan, accelerating time-to-value and ensuring long-term retention.
- In short, you’ll be the architect behind building trust, driving satisfaction, and setting our customers up for success.
Your mission at Atlan 🌟
- Lead, grow, and scale a technical onboarding team, tackling complex challenges around data ingestion, integrations, and more.
- Own and optimize key onboarding metrics, focused on reducing time-to-onboard while elevating customer satisfaction.
- Continuously transform customer experiences by enhancing onboarding systems and processes.
- Collaborate with cross-functional teams (Support, Product, Engineering) to proactively resolve bottlenecks and ensure a smooth onboarding journey.
- Design and implement structured onboarding plans, ensuring excellence at every step.
- Manage escalations effectively, balancing team resources while continually raising the bar on quality.
What makes you a match for us? 😍
- Proven experience leading high-impact implementation teams in fast-paced, scaling environments.
- Deep expertise in connector-based data products, with a strong background in onboarding and technical integrations.
- A track record of accelerating time-to-value while boosting customer satisfaction and retention.
- You have a passion for operational excellence and understand how to scale high-growth teams in integration-first companies.
At Atlan, we’re more than just a company—we’re a community of innovators, dreamers, and doers united by the mission to democratize data and transform the way teams work.
As the Head of Onboarding, you’ll be at the heart of this mission, shaping the future of customer experience and making a lasting impact on a fast-growing global company.
Ready to be part of something extraordinary? Join us, and help teams around the world do their lives best work with data. 🌟
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Last updated on Sep 19, 2024