Pharmacy Call Center Representative

• Primary Call Center contact for pharmacies and medical professionals.
• Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers.
• Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

• A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assesses the user's issue and provides first level support for problem resolution.
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
• Works under moderate supervision and typically reports to the Customer Service Supervisor.

• We require candidates to have a minimum Call Center background of 3 + years.
• HIPPA certified, or experience in claim processing preferred.

• Computer Skills.
• Call Center Experience.
• Pharmacy Tech Experience (MUST HAVE).

Last updated on Jan 3, 2023